Randy Shell Email & Phone Number

Valparaiso, IN, US

Valparaiso, IN, US

United States

• As a Trust and Safety Associate, you will vet potential abuse issues and contact AWS customers in order to put a stop to these harmful acts
• You will classify incoming reports and take the necessary actions to keep AWS and third parties safe
• Key job responsibilitiesoTaking ownership of customer issues such as Email Deliverability, Spam Email, Port Scanning, DoS and providing prompt and appropriate support
• oWorking with other AWS teams to ensure a consistent and high-quality level of support
• oIdentifying root-causes of customer issues, providing consultative analysis, areas for improvement and valuable feedback to business and development teams
• oAssuming responsibility for developing and updating detailed knowledge of internal reference pages

WFH

• This job required me to identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via knowledge base articles.Provided one-on-one customer problem resolution over the.
• Provide timely and accurate information to incoming customer questions
• Answering phone calls for customers needing technical assistance
• Provides timely feedback to the company regarding service issues or customer concerns.
• Thrives on getting positive customer satisfaction survey comments.
• Assisted customers with basic technical troubleshooting (point of sale systems, hardware, and software)KNOWLEDGE, SKILLS, AND ABILITIES:

• This job required me to identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via knowledge base articles.Provided one-on-one customer problem resolution over the.
• Provide timely and accurate information to incoming customer questions
• Answering phone calls for customers needing technical assistance
• Provides timely feedback to the company regarding service issues or customer concerns.
• Thrives on getting positive customer satisfaction survey comments.
• Assisted customers with basic technical troubleshooting (point of sale systems, hardware, and software)KNOWLEDGE, SKILLS, AND ABILITIES:

Remote

A support technician position for a company that supports comcast customers with tier 1/2 problems.

Spangdahlem AB, Germany

• Maintained, inspected, repaired special purpose electrical systems, fire protection, intrusion detection, electrical appliances, airfield lighting systems, electrical distribution.
• Certified Instructor in CPR &First aid.
• Maintained proficiency in current standards in; pole top, aerial lift, and manhole rescues, OSHA regulations, NEC Regulations.

Bachelor Of Science - Computer Science, Computer Information Technology: Cyber Security

Cyber Security and Information Degree

Graduated, Electrical And Mechanical Engineering

Completed education during military service in Electrical Systems

High School, Core 40 With Technical Honors

Activities and Societies: Industrial MechanicsGraduated with Technical Honors in Industrial Mechanics, Majored in Computer Science Classes