Randy Shell Email & Phone Number

Valparaiso, In, Us

Valparaiso, In, Us

United States

As a Trust and Safety Associate, you will vet potential abuse issues and contact AWS customers in order to put a stop to these harmful acts•You will classify incoming reports and take the necessary actions to keep AWS and third parties safe•Key job responsibilitiesoTaking ownership of customer issues such as Email Deliverability, Spam Email, Port Scanning, DoS and providing prompt and appropriate support•oWorking with other AWS teams to ensure a consistent and high-quality level of support•oIdentifying root-causes of customer issues, providing consultative analysis, areas for improvement and valuable feedback to business and development teams•oAssuming responsibility for developing and updating detailed knowledge of internal reference pages•oVerifying proper classification of incoming abuse reports and investigations requests and take action on abusive/non-responsive customers•oTaking action on abusive/non-responsive customersoEscalating incidents and trends to senior team members and/or Security/service stakeholders while continuing to monitor those escalations to resolution

Wfh

This job required me to identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via knowledge base articles.Provided one-on-one customer problem resolution over the phone working directly with the customer and/or remotely assisting clients via remote control screen sharing software. All inbound telephone support (no cold calling or sales)Key Duties And Responsibilities• Provide timely and accurate information to incoming customer questions• Answering phone calls for customers needing technical assistance• Provides timely feedback to the company regarding service issues or customer concerns.• Thrives on getting positive customer satisfaction survey comments.• Assisted customers with basic technical troubleshooting (point of sale systems, hardware, and software)KNOWLEDGE, SKILLS, AND ABILITIES:• Single point of contact resolver• Ability to identify and reroute technical issues as needed• Ability to talk and type at least 35 words per minute• Strong and efficient communication skills• Strong ability to multi-task• Ability to identify the root cause• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.• Must be independent, motivated, and innovative. Must be confident and flexible.• Ability to work 100% from within our knowledge base without deviation• Punctuality with a positive attitude• Microsoft Office proficiency• Experience with troubleshooting Windows operating systems, multi-function printers, and network

This job required me to identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via knowledge base articles.Provided one-on-one customer problem resolution over the phone working directly with the customer and/or remotely assisting clients via remote control screen sharing software. All inbound telephone support (no cold calling or sales)Key Duties And Responsibilities• Provide timely and accurate information to incoming customer questions• Answering phone calls for customers needing technical assistance• Provides timely feedback to the company regarding service issues or customer concerns.• Thrives on getting positive customer satisfaction survey comments.• Assisted customers with basic technical troubleshooting (point of sale systems, hardware, and software)KNOWLEDGE, SKILLS, AND ABILITIES:• Single point of contact resolver• Ability to identify and reroute technical issues as needed• Ability to talk and type at least 35 words per minute• Strong and efficient communication skills• Strong ability to multi-task• Ability to identify the root cause• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.• Must be independent, motivated, and innovative. Must be confident and flexible.• Ability to work 100% from within our knowledge base without deviation• Punctuality with a positive attitude• Microsoft Office proficiency• Experience with troubleshooting Windows operating systems, multi-function printers, and network

Remote

A support technician position for a company that supports comcast customers with tier 1/2 problems.

Spangdahlem Ab, Germany

• Maintained, inspected, repaired special purpose electrical systems, fire protection, intrusion detection, electrical appliances, airfield lighting systems, electrical distribution, interior/exterior/overhead/underground power distribution systems.• Certified Instructor in CPR &First aid.• Maintained proficiency in current standards in; pole top, aerial lift, and manhole rescues, OSHA regulations, NEC Regulations.

Bachelor Of Science - Computer Science, Computer Information Technology: Cyber Security

Cyber Security and Information Degree

Graduated, Electrical And Mechanical Engineering

Completed education during military service in Electrical Systems

High School, Core 40 With Technical Honors

Activities and Societies: Industrial MechanicsGraduated with Technical Honors in Industrial Mechanics, Majored in Computer Science Classes