• Review existing processes and documentation for efficiency and effectiveness, as well as establishing new processes.• Document and train internal employees and clients on new or changed processes and resources.• Manage projects for web portal and payment gateway enhancements. Includes gathering business requirements, creating documentation, determining efficient solutions with available resources, ensuring stakeholders are informed and held responsible, collaborating efforts between multiple development groups, presenting solutions to the client, and user acceptance testing.

• Responsible for establishing processes and documentation for internal teams and integrated partners regarding new merchant onboarding and maintenance.• Coordinate and effectively communicate across multiple departments and offices.• Oversee and assist in development, validation, and certification of varying integrations for 75+ partners.• Configure and deploy devices for partner development and production testing.• Train internal teams on any new product offerings from the Integrated Payments channel.• Serve as subject matter expert for multiple integrations and product offerings.• Operate as Integrated Payments channel’s primary in consolidation of Operations to a central office. This includes training varying teams on processes, products, multiple download management systems, multiple relationship management applications, and multiple merchant onboarding utilities.• Serve as Project Manager for integrated partners.• Work with varying internal teams to ensure that product, new and existing, for the Integrated Payments channel was accurately forecasted and configured.

• Assisted in the development and implementation of new partner support, which included becoming proficient in multiple customer relationship management systems and effective communication with internal and external parties.• Responsible for development and implementation of new processes• Management of key injection facility.• Successfully managed the consolidation of deployment for several entities• Aided in implementation of Great Plains accounting/inventory software and processes• Assisted with the development and implementation of middleware and products (until 2015)• All duties of Supervisor (below)

• Developed, implemented and maintains point system for employee bonuses• Train all new hires for department• Cross-trained all company employees on deployment systems• Inventory Management through SIMMS program• Responsible for annual detailed employee evaluations• All duties of Senior Process Specialist (below)

• Extensive quality control on all orders submitted to and shipped from deployment department• Analyze and prioritize all incoming customer orders• All duties of Deployment Representative (below)

• Serve as knowledge resource for other employees.• All duties of Deployment Representative (below)

• Program equipment to specific merchant parameters• Ship equipment to merchants