Randy V. Email & Phone Number

Mesa, Arizona, United States

* Follows technical data, company procedures, and established industry processes to ensure contractual and regulatory compliance (e.g., repairs, test results, applicable modifications, and inspection results).* Perform validation and verification testing of components* Troubleshoots complex mechanical, hydraulic, and pneumatic systems to isolate mechanical or other faults and repairs faulty components.* Operate shop equipment to disassemble, troubleshoot, inspect, and repair aircraft components and assemblies.* Perform corrosion control, maintenance inspections, miscellaneous duties to service components and test equipment, documents maintenance, records description of the work performed and verifies the work was performed satisfactorily.* Support the configuration of aircraft components and bench test equipment as required.* Assist other employees to understand / solve problems; develops and sustains productive customer relationships

Tempe, Arizona, United States

• Provides resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to a qualified support technician• Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments• Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc• May interact with internal and external support teams and third party vendors to identify and correct core problems• Simulates or recreates user problems to resolve operating difficulties• Maintains daily awareness of outages and issues system wide• Escalates incidents to escalation teams to ensure customer resolution• Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed

Chandler, Arizona, United States

• Assist with troubleshooting and resolving hardware and software issues for end-users Over the phone in a helpdesk or office environment.• Conduct system maintenance tasks, such as installing updates and patches using Zoho ManageEngine. As well as the setup of the company’s zoho platform.• Provide user support and training, assisting with software installations and configurations.• Assist in the setup and maintenance of computer networks and servers. Running lines of Ethernet/ fiber from the server room down to employee cubicles.• Contribute to the documentation of technical procedures and user manuals.• Manage a ticket queue system to fix reported system/employee issues.

Goodyear, Arizona, United States

The Senior Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include providing work direction and product repair training to a team of repair agents. They also manage the work-in-progress (WIP) units.

Goodyear, Arizona, United States

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

Goodyear, Arizona, United States

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.