Randy Ramirez Email & Phone Number

West Haven, CT, US

Chevy Chase, MD, US

• Built a team of full-stack engineers passionate about Cybersecurity, focused on delivering innovative solutions for the organization.
• Lead a team of engineers, providing mentorship, career development, and performance evaluations to enhance team capabilities.
• Fostered a collaborative environment that encourages knowledge sharing and continuous learning within the team.
• Developed and executed a strategic Cybersecurity roadmap aligned with organizational goals, improving the overall security posture.
• Managed multiple Cyber software projects, including the development of a homegrown Cyber Intake request solution and a CMDB, utilizing open-source solutions to enhance Cyber hygiene.
• Introduced a monthly Cyber Development Forum to showcase ongoing solutions and review potential greenfield projects and automation opportunities.

Chevy Chase, MD, US

• Led a cross-functional Cyber team in developing secure software solutions, ensuring alignment with business objectives and compliance requirements.
• Developed metrics for the Cyber organization, including executive dashboards and operational scorecards, refreshed monthly for enhanced visibility.
• Managed team Kanban and Agile sprint boards to improve efficiency and drive high-level solutions and process improvements to completion.
• Facilitated and participated in monthly Cyber engineering forums to collaboratively discuss, outline, and review solutions with the team.
• Indirectly managed engineers through tiger team initiatives to develop and implement innovative solutions for Cyber.

Chevy Chase, MD, US

• Led a team in implementing identity-related enhancements and fixes for our IDM/IGA solution.
• Collaborated with vendors to support updates and address stakeholder requests, ensuring high levels of customer satisfaction.
• Developed and maintained metrics to showcase improvements in development and automation efforts related to the identity solution and associated processes.
• Supported Cyber teams with automation tools and processes to enhance operational efficiency.

Chevy Chase, MD, US

• Managed a team of Identity Governance Engineers, Analysts, and Developers responsible for operational tasks, maintaining the IGA solution, and implementing enhancements.
• Collaborated closely with the vendor to align priorities, schedule updates, and manage incidents and support.
• Led team sprints using Agile methodologies to drive projects to successful completion.
• Implemented process improvements in identity access management, modernizing tasks for greater efficiency.

US

• Led the strategy and management of the global enterprise Identity Access Management team (B2E), supporting over 3,000 end users across 15 remote offices in 8 countries.
• Migrated 90% of business applications to single sign-on (SSO) for streamlined access.
• Implemented Role-Based Access Control (RBAC) for critical business applications to enhance security.
• Introduced OKTA as the primary Identity Provider for both B2E and B2B, transitioning away from legacy homegrown solutions.
• Led an offshore team responsible for all operational IAM tasks, successfully reducing the backlog from over 300 aged tickets to consistently fewer than 10.
• Created policies, processes, and standard operating procedures for the Identity Access Management program.

US

• Level 3 support for all end-user issues, including executive support.
• This role included root-cause analysis, vendor escalations, vendor management, and software deployments through Microsoft System Center along with Microsoft Intune.

US

Provided Level 1 global support for all Subway Restaurants for their Point- of-sales terminals, digital ordering platforms, and in-restaurant technology.

Hartford, CT, US

• Supported education staff and students with all in-class technologies. Included hardware repair, imaging Chromebooks and setting up SMART boards and projectors

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Bachelor Of Science - Bs, Networking Information Technology