Rui Fernandes Email & Phone Number

Lisbon

As a proactive leader in both data analytics and project management, my focus lies in driving data-driven enhancements of key performance indicators within the CommOps domain.● Orchestrating data collection, cleansing, and analysis using SQL, I extract actionable insights that guide strategic decision-making processes.● Designing and maintaining dynamic dashboards and reports via Tableau and Google Data Studio, I enable a comprehensive understanding of performance trends and facilitate data-driven decision-making.● Providing stakeholders with concrete recommendations derived from insightful data analysis, I actively contribute to the formulation of effective business strategies and foster a culture of data-driven decision-making.● Identifying and addressing performance trends within the Line of Business (LOB), I develop pragmatic solutions for consideration and implementation, fostering sustainable growth and optimization.● Cultivating an environment of collaborative insight-sharing, I communicate complex data findings through compelling presentations, facilitating a cohesive understanding of data-driven strategies among stakeholders.● Spearheading optimization initiatives within the internal team, I foster streamlined processes and heightened productivity while meticulously overseeing project timelines, resources, and deliverables.● Actively managing our biweekly sprint system, I ensure efficient JIRA triage, comprehensive requirement gathering, and resource allocation, guaranteeing the seamless execution of operational tasks and the timely delivery of projects.● Facilitating comprehensive report-outs to GPSA senior management and stakeholders, I ensure effective communication of pertinent insights, promoting transparency, collaboration, and informed decision-making within the organization.

Lisboa, Portugal

• Led a team of 25+ analysts in EMEA, fostering a high-performing culture.• Worked in several markets and Lobs that cross from Safety, Mobility, Delivery, New Verticals, WFM, etc.• Successfully launched self-development programs that boosted our team's skills by 80%.• Cultivated a high-performing team environment with a consistent turnover rate of under 4% over nearly the past three years.• Cultivated a culture of engagement, teamwork, and ownership.• Extensive experience as a Project Manager.• Planned and executed a new sprint system to enhance team efficiency and promote collaboration with other teams and stakeholders.• Demonstrated proficiency in sprint planning and substantial experience as a Scrum Master.• Effectively launched internal dashboards to facilitate strategic planning and align team actions with the overall vision.

Led a team of +25 analysts and data scientists in EMEA, providing guidance and mentorship to ensure that team members were meeting their goals and developing their skills.Restructured the team's working process, moving away from handling requests on a ticket-by-ticket basis and implementing a sprint-based system for managing workflows.Transformed the team's self-development efforts by launching an internal Data Camp access for all team members and implementing a program for skill-building and professional development.Managed the analytics function for multiple EMEA markets and provided insights and recommendations to inform decision-making across the organization.Worked closely with other departments to understand their data needs and to develop and implement analytics solutions that support the company's goals and objectives.Identified new opportunities for the use of analytics to drive business growth.Helped to and implemented data governance policies and procedures to ensure the integrity and security of the company's data.Communicated the results of analytics projects to key stakeholders and presented insights and recommendations at executive-level meetings.Was in charge of hiring and selecting several members of my team, building a strong and high-performing team.Helped to launch new lines of business for my team, and had an active role in ensuring my team were always delivering good results and were on top of their deliverables, fostering a culture of engagement, team work and ownership.

Lisboa E Região, Portugal

Lisboa E Região, Portugal

Condominium Management;Elaboration of meetings;Preparation of Minutes;Debt collection of condominiums;Legal Support;Team Management;Schedule Creation.Condominium Management;Elaboration of meetings;Preparation of Minutes;Debt collection of condominiums;Legal Support;Team Management;Schedule Creation.

Lisboa

Lead other teams (support, warranty, deliveries) in any case they would handle;Complaint resolutionContact stores to educate on how to proceed with costumers and situations that escalated and try to deescalate the situation so we could handle the issue properlyContact lawyers to create proxies and legal deions

Atender chamadas ,comunicar com os clientes, correspondência de e-mail.