Rani Dhillon Email and Phone Number

Client Service Representative with proven track record of Global Custody markets and the operational money market products. Previous career History with Barclays, Merrill Lynch, Bankers Trust and NMR Rothschild, Various roles in Global Operations and Treasury background, sound knowledge of SWIFT and CHAPS. Key member of the operational team won awards by providing a bespoke service to client needs, gaining their trust and confidence. Strategic thinker and proactive team player with strong verbal and writing skills. Strong knowledge of MS Office applications KEY ACHIEVEMENTS• Reduced failed trades from 7000 items down to 70 within 6 months and rolled out training to the rest of the department,• Selected to train and coach a new Client Service Team of 8 in Frankfurt for 3 weeks.• Conducted Service Reviews with Relationship Managers in London and Geneva offices.• Turned relationship around with high profile clients, achieving two recognition awards by meeting clients, designing and implementing ideas for streamlining the processes. • Subject Matter Expert for complex new accounts, successfully resolving critical issues. • Prevented a duplicate FX from being instructed saving a potential loss of USD78K.Specialties: Client Service RepresentativeAccount co-ordinatorClient SupportAccount specialistasset and custody supportClient assistantfixed income, equities, time deposits, treasury bonds, chaps payments, foreign exchange(netting and forwards) repos, collataral, Unit Trust tradesinsitutuional client accountsPension fund accounts example Railpen, River and mercantileMerchant navy Officers Pension Fund.reconciliationsOverdrafts/claims, problem solvingBuilding good relationship