Rania A. Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, Uae

Flight Attendant, Emirates Airlines• Managed resources, assessed the passenger cabin to make sure adequate supplies are available and meet the set standards.• Demonstrated the importance of ensuring customers’ first impressions are positive and that they feel welcomed and homely.• Displayed the ability to multitask and keep an eye on the big picture.• Acted as a mediator in resolving customers’ conflicts and concerns on board.• Consistent and professional interpersonal communication skills with customers and colleagues alike• Posses the ability to remain calm and composed when faced with challenges or whilst dealing with challenging situations.• Empathetic, assertive, diplomatic, and tactful in my approach to handling customers’ grievances and concerns.

Beirut, Lebanon

• Managed and handled sales of key accounts of clients.• Handled marketing and promotional campaigns for new product and entertainment releases.• Produced sales by developing long term relationship with clients.• Assisted the regional manager in writing reports and analyzing data. • Conducted market research studies to collect and analyse data that will contribute towards an informed and educated business decisions.• Handled marketing and promotional campaigns for new product and entertainment releases.• Contributed and evaluated team members’ performance to ensure sales operations effectiveness towards meeting individual & group objectives and achieve company goals.• Arranged Promotional Events for various releases that target different market segments and age groups.• Monitor publicity and conduct thorough research to determine the effectiveness of the return On Investment. • Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Sold products by establishing contact and developing relationships with prospects; recommending solutions.• Maintained relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.• Prepared reports by collecting, analyzing, and summarizing information.• Maintained quality service by establishing and enforcing organization standards.• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Beirut, Lebanon

 Displayed the ability to participate in team meetings and briefings before flights in order to discuss the latest procedures and updates to exceed customers’ expectations. Demonstrated empathy and emotional intelligence to add a personal touch so customers feel cared about and welcomed.  Maintained the service standards and displayed the ability to put her theoretical knowledge into practice; thus maintaining standards and paying attention to detail