Rania Hammad Email & Phone Number

Cairo, Egypt

● Managed interrelated business operations functions & relations across 4 departments; merchant relations, customer support, fraud detection, and billing, leading a team of 32 personnel with proven cross-functional team management● Oversaw business development & commercial activities, serving 9 countries in the middle east and liaising with partners across the USA, Europe, and The Far East● Spearheaded the initiation of Fraud Detection & Billing departments in 2013 & 2015, supporting… Show more ● Managed interrelated business operations functions & relations across 4 departments; merchant relations, customer support, fraud detection, and billing, leading a team of 32 personnel with proven cross-functional team management● Oversaw business development & commercial activities, serving 9 countries in the middle east and liaising with partners across the USA, Europe, and The Far East● Spearheaded the initiation of Fraud Detection & Billing departments in 2013 & 2015, supporting the organization’s commercial strategy and ensuring effectiveness and transparency of business operations● Liaised with the technical and client relations departments to continuously improve customer retention, identify new business opportunities, and create value propositions for different products and services● Reviewed technical and commercial proposals and facilitated communications with client management regarding contractual service level agreements while ensuring compliance with regulatory requirements Show less

Cairo, Egypt

● Led the initiation of forming the operations department from scratch, focusing on three pillars; structure, people, and processes● Implemented systems and processes to improve efficiency and reduce costs & durations● Facilitated cross-functional communication between Operations, Customer support, marketing, and financial departments● Managed business development and contracting efforts while ensuring effective operational strategy execution● Developed departmental business… Show more ● Led the initiation of forming the operations department from scratch, focusing on three pillars; structure, people, and processes● Implemented systems and processes to improve efficiency and reduce costs & durations● Facilitated cross-functional communication between Operations, Customer support, marketing, and financial departments● Managed business development and contracting efforts while ensuring effective operational strategy execution● Developed departmental business processes from scratch and set main guidelines and KPIs, leading to enhanced retention & customer satisfaction● Researched market to identify and analyze potential business opportunities● Managed warehouse operations including stocking, inventory maintenance, order fulfillment, and payment processing & invoices● Coordinated the administration of a digital warehouse management system for partners to facilitate the logistics of multiple shipments & deliveries within extreme time constraints Show less

• Implement business and marketing plans for new products and new markets• Follow up with department managers on projects and assigned tasks and report status to headquarters in the United States• Responsible for reviewing and adding web and desktop applications content, create sample data to be demonstrated for clients, and reporting errors and enhancements needed• System Administrator for Salesforce.com, CRM application• Recruit, screen, interview and make recommendations for… Show more • Implement business and marketing plans for new products and new markets• Follow up with department managers on projects and assigned tasks and report status to headquarters in the United States• Responsible for reviewing and adding web and desktop applications content, create sample data to be demonstrated for clients, and reporting errors and enhancements needed• System Administrator for Salesforce.com, CRM application• Recruit, screen, interview and make recommendations for hiring candidates for open positions Show less

• Transforming corporate sales plan into actions and tasks as well as following up on how sales staff understands and commits to the sales plan• Handling e-marketing campaigns• Organizing the sales force schedules and meetings• Writing business proposals and contracts for online marketing

• Responsible for Supply Coordination, Order Handling, Customer Service and Marketing activities• Analysed various e-commerce markets and related foreign sites, reported on results and findings, and updated internal records with relevant supplier data• Monitored the developments and improvements of similar foreign web sites to determine future requirements and potential opportunities• Defined projected customer needs and expectations and helped in creating the operational inputs… Show more • Responsible for Supply Coordination, Order Handling, Customer Service and Marketing activities• Analysed various e-commerce markets and related foreign sites, reported on results and findings, and updated internal records with relevant supplier data• Monitored the developments and improvements of similar foreign web sites to determine future requirements and potential opportunities• Defined projected customer needs and expectations and helped in creating the operational inputs that would satisfy them through an efficient and effective customer-oriented service platform Show less

Master Of International Business Administration (Miba), International Marketing

Business Adminstration, Business Administration And Management, General