Ranice Cumberbatch Email & Phone Number

Caledon, Ontario, Canada

- Ensure confidentiality of all information pertaining to staff, customers and facility operations- Provide excellent customer service and assist clients in person, over the phone to 100+ residents daily- Effectively maintain facility calendars using Perfect mind Xplor Recreation software- Maintain composure in escalated situations when they arise.- Process payments and perform refunds for program registrations, facility bookings, membershipsand point of sale transactions. While accurately balance and reconcile daily receipts- Connect community members to various departments (i.e Bi-law office, aquatics, animal services, etc.)- Adhere to and enforce the Town of Caledon Policies and Procedures as well as work in compliancewith the Occupational Health and Safety Act and Regulations

Peterborough, Ontario, Canada

Brampton, Ontario, Canada

- Book patients for family practice appointments and lab work - Fax referrals, prescriptions, medical records, etc to pharmacies, hospitals, clinics and law offices as requested- Maintain detail charts for each patient - Answer patient questions over the phone and in person- Accurately perform patient billing - Navigate Accuro EMR software to complete daily administrative task

Peterborough, Ontario, Canada

● Front line customer service agent that ensured that Trent students and community members receive an outstanding customer service experience by providing a friendly and welcoming environment. ● Responded to student/member inquiries and provide education and support on new reopening protocols, including: online workout booking system; wayfinding and traffic flow with the Athletics Centre; cleaning protocols; and physical distancing● Monitored students and members in fitness areas and ensure policies for conduct, attire, cleaning, and safe equipment use are adhered to. ● Assist with the set-up and teardown for special events.● Follow up on student/member questions to ensure that issues are resolved in a timely and professional manner. ● Accurately perform financial sales transactions, including receiving, processing, and maintaining sales records, cash, cheques and debit/credit payments, and balancing till.● Supported sales for all Athletics Centre programs and services and perform registrations using Legend Recreation Software.

Postgraduate Degree, Project Management

Honours Bachelor Of Science, Forensic Science And Biology

High School Diploma

Activities and Societies: - Black Diamond President ( 2 consecutive years) - President of Breakfast club - Served on Student Activity.