Rani Slutsky Email & Phone Number

Westborough MA

I assist in system testing of changes, fixes and upgrades to the online banking system. I offering process improvement suggestions and implementing them at times. I produce and review monthly reports for several systems with efficiency. I work on projects and initiatives. I continuously improve on my work by finding more efficient ways to complete it.

Westborough, Massachusetts, United States

I reviewed monthly reports for several systems, assisted with systems testing and research for business initiatives. I used my Excel knowledge to improve efficiency and simplify processes. I converted several paper based processes to a digital workflow. I participated in projects focused on improving the customer experience including introducing chat as a.

Westborough, Massachusetts, United States

I provided internal and external customer service support. I processed daily work, resolved customer issues and tested fixes for online banking and our app. I wrote procedures, guides and trained new staff.I was promoted to a senior representative.

I processed daily reports and tasks with great efficiency. I sought out projects and assisted other coworkers with various tasks. I furthered my knowledge by learning and assuming more responsibilities within my department.

Brookline MA

I provided excellent customer service by troubleshooting problems and providing the customer with solutions and options. I added value to my team by increasing our customer response metric by replying to customers' inquiries as efficiently and quickly as possible. I was part of an online testing team for several banking system conversions and assisted.