Real Estate Advisory to Investors and end users.Structured planning for end users in residential and commercial projects.Consultants to Builders on strategy formulation on sales and marketing.E2E Sales facilitation of Residential projects, Commercial projects, Farm house and Independent properties.Construction advisory of Independent properties along with Interiors l in Chandigarh, Mohali, Panchkula Tricity region, Himachal Pradesh, Haryana and Punjab

Managing entire CSD Operations of IndiaEnhancing Customer service experienceBuilding customer convenienceHelping organization in Profit margin journeyRe-engineering of service model through automation and consolidation Responsible for formulating strategies for improving customer service and business processes. Ensuring E2E Enterprise and Retail business process development through project management Managing customer experience index, budgeting, debt management… Show more Managing entire CSD Operations of IndiaEnhancing Customer service experienceBuilding customer convenienceHelping organization in Profit margin journeyRe-engineering of service model through automation and consolidation Responsible for formulating strategies for improving customer service and business processes. Ensuring E2E Enterprise and Retail business process development through project management Managing customer experience index, budgeting, debt management, revenue enhancement, collection management, key account management, retention management and FMS. Key stake holder in driving quality acquisition and building support system for trade satisfaction. Contact center management – Outbound, Inbound and Non Voice centers Monitoring regulatory governance with regard to subscriber management Ensuring change management and improvement in business processes HNI/VIP customer service and retention management Customer Life cycle management Contract management and compliance Optimizing of workforce management at partner level Responsible for regulatory governance in customer service through audit and compliance Administering product development Enabling industry coordination through Advisory Council of Telecom (ACT) and other credit bureaus Maintaining P&L productivity through various austerity measures and automation/process efficiency. Delivery of Pre Sales (business support) and Customer Service Projects Ensuring quality standards in process and deliveries Training and Development of CS team through Knowledge transfer Responsible for formulating strategies for improving customer service and business processes. Show less

Managed various activities like CSD P&L, Strategy formulation and compliance standards. Managed various activities like cost optimization, TERM (DoT) operations, customer satisfaction, prepaid and postpaid retention, employee productivity planning, bad debt reduction and so on. Setup of inbound and outbound call centers and managed the entire operations for all products. Monitored end-to-end credit & collections, revenue generation, product performance while managing complaints… Show more Managed various activities like CSD P&L, Strategy formulation and compliance standards. Managed various activities like cost optimization, TERM (DoT) operations, customer satisfaction, prepaid and postpaid retention, employee productivity planning, bad debt reduction and so on. Setup of inbound and outbound call centers and managed the entire operations for all products. Monitored end-to-end credit & collections, revenue generation, product performance while managing complaints and implementing new customer engagement plans Performed quality acquisition of customers with robust infrastructure and facilitating sales for better revenues Budget preparation and compliance also ensuring P&L of Customer Service department Training & Development of CSD function and Sales fraternity Ensuring Support system to Sales for target accomplishment Deployment of CS strategies and implementation as well Show less

Responsible for qaulity acquisition and maintaining life cycle of customer through various programs.Also work for customer convenience on payments, credit profiling, billing and servicing by world class services.

Process standardization and KPI improvement.KPI - Billing , collections and bad debts.

Responsible for bill generation, credit profiling of customers, Collection and bad debts management.

Part of finance and customer service.Customer accounting, billing, Credit clearance, collection and recoveries for the organization.