Experience in sales and customer service in the BPO industry for selling of Health insurance/Car Insurance / Bike Insurance /Travel insurance/ Personal Loans/ Home Loans/ Mortgage Loans/ Credit Cards/ Personal accidental & Cross sell products.Successfully exceeded sales targets by 20% consistently over the past 3 years. Implemented new distribution strategies resulting in a 15% increase in sales. Enhanced market coverage by 30% through strategic use of sales force and distribution networks.Expertise in various platforms, including 'Genesis Dialer/Cisco/UNGC' for rechurning, assigning campaigns, allocating resources, and uploading data.Experience in team management, recruitment, coaching, performance monitoring, and people management.Reduced damage and returns by 15% through proactive control measures. Achieved 20% sales target overcompletion through effective planning and execution.