Systems and Process Assurance Group at PWC act as Technical Specialists to Audit Engagement Teams in matters of Information Technology Systems and Processes. We also conduct independant IT security and business process audit assignments as per different International standards, e.g. SAS 70.

Employed as Windows Global Lead for Fortune 100 global primary metals major. Led a team of 25 people across four different regions [America, South America, Australia and Europe]. Troubleshoot escalated critical problems with the customers. Imparted training to new hires on Windows Server technologies and other core technologies. Efficiently streamlined all the technical global processes for all different Data centers in different zones [America, Europe and Australia].

Involved in designing and planning deployment strategy for Windows 2000/2003 domains. Troubleshooted complex windows server issues for the premier customers like HP, IBM, Wallmart, Boeing etc. Imparted training to new hires on Windows Server technologies and Active Directory and mentoring them.

Provided support to customers with Microsoft Enterprise Products with a specialization in Active Directory Services. Managed a 15-member technical support team. Efficiently coordinated technical issues involving Active Directory, Windows Networking and operating systems (Windows NT/2000/2003 Server, Windows 9x and Windows XP). Pivotal in assisting team members on critical and highly complex issues related to Domain Migration, Disaster Recovery, Active Directory replication, implementation of Distributed File System etc.