I am a results-driven Technology Strategy and Operations Executive with over 20 years of global experience transforming organizations, leading operational excellence initiatives, and driving digital innovation. With expertise spanning CTO, COO, and CIO roles, I specialize in aligning strategy with execution to deliver measurable results in fast-paced, competitive environments. I have a proven track record in delivering operational efficiency, cost optimization, and enhanced customer satisfaction across Asia , Africa and Gulf .Throughout my career, I have led initiatives that elevated standardization of service & quality, scalability, and strategic alignment, ensuring that technology and operations support broader corporate goals. Key Achievements:• Operational Centralization and AI-Driven Automation: Centralized operations, touch Free Operation (TFO) reducing workload by 30% and improving service quality across mobile, fixed, and IT services.• Modernization Leadership: Led teams in modernizing ERP, CRM, and billing systems, product Catalog, Order orchestration & Selfcare to ensuring implementations were aligned with strategic goals.• Post-Merger Integration: Directed the integration of network and IT operations, achieving 30% cost efficiencies and substantial operational synergies.• Cloud & Network Centralization: Oversaw the Technology Center’s responsible for cloud integration and network centralization, building a top-tier team to drive these initiatives.• Innovative Operational Model: Evolved the Technology department with managed services, achieving over $100M in savings across four countries and enhancing operations with AI-driven automation.• Integrated Customer experience & Operations Transformation: Transformed customer operations into a strategic unit, improving customer satisfaction KPIs from 35% to 80% within a year.I am passionate about leveraging technology & Strategy to enhance operational effectiveness, reduce costs, and enable sustainable growth. My expertise extends to network modernization, IT infrastructure transformation, and process optimization, where I combine technical acumen with strategic vision.I can be reached at: ranjitkumar.mahatha@gmail.comCORE COMPETENCIES● Digital Transformation Programs ● End to End Telecom Management ● Techno-commercial ● Solution /Enterprise Architect ● Delivery & Operation ● Project /Program ● Product management ● IT Operation & Strategy ● Agile methodology ● Business Operations / P&L ● Partner Relationship Management ● People Management and Organizational skills
Listed skills include Telecommunications, Product Management, Mobile Devices, Team Management, and 40 others.