Ranjit Kumar Sharma Email & Phone Number

Uttar Pradesh

 Responsible for managing front office, housekeeping, fitness center and spa operations. Manage daily operation, ensuring quality and standards the expectations of guests on daily basis goals. Specially responsible for entire front office operations including group billing, verifying rates/discounts, Approving allowances/discounts, daily sales reconcilations,petty cash, Sign checkout bills, control room inventory and online portal management. Responsible for visitor policy and other security measures for guests, FRRO requirements/C Form mandates. Inspecting Accommodation, public area and maintenance issue to ensure hygiene, health and safety regulations standards are met. Ensure guest services, décor and housekeeping services scores. Interview and hire staff, approve duty roster, duty allocation and staff leave. Review Comment cards in order to take plan and action. Observe service behaviors of associates and provide feedback. Manage department controllable expenses to achieve budgeted goals. Formulating Preopening budgets, Preparing reports, monthly revenues/expenses, forecasts and ordering hotel operating supplies and equipments pertaining to room operations.

Mathura Area, India

 Direct,lead and monitor entire front office operations:-Reservation,Front Desk,Concierge,Bell Desk and Valet. Managing,monitoring and controlling room inventory,online portals and competition rate for the target market. Monitoring and handle department financial operations, posting, including group billing, verifying rates/discounts allowances, billing disputes, daily sales reconciliation and petty cash. Review and audit department expenses. Responds to and handles guest problems and complaints and maintain Guest Satisfaction Index (GSI) scores. Interview, hires, trains and manage staffing, approves duty roaster and duty allocation. Drafting and implementing SOPs and training calendar for the department. Coordinate with the hotel sales and marketing, travel agents and corporate to ensure maximum sales in the hotel. Controlling house credit limit and keeping track on high balance and follow up payment. Handling VIP movement in the hotel in the close co-ordination with the General Manager. Verify and sign Check-out bills, Guest Registration Card and ensure proper identification and information has been taken for security measure.  Review daily and month end reports and financial statements to determine Rooms operations performance against budget. Coordinate with housekeeping and maintenance for clearance and zero defect rooms prior to guest arrival. Handling Trip Advisor and customer service Application. Coaches and supports operations team to effectively manage room allocation, occupancy and rate, wages and controllable expenses. Responsible for visitor policy and security measures for the guest,FRRO requirements/C Form mandates. Assists the front office associates and to ensure smooth operations during high traffic time.

Gurgaon, India

 Ensure all the management and operations practices are in compliance with company & client standards. Hire and managed a staff of diverse skilled tradesmen & professionals. Signing contractual agreement between client and company. Ensure compliance with health and safety standards & industry codes. Obtain quotes and tenders from vendor and suppliers. Negotiate and manage contract & vender relationship. Supervise maintenance and repair of facilities & equipments. Interviewing, hire, develop and trains staff as per staffing requirements. Monitor expenses and payments. Develop and implements cost reduction initiatives. Oversee environmental health and safety and assure security of the facility. Oversee day-to-day operations of the sites. Formulate policies and procedures of the company. Manage personnel administration duties, including salary, reviews & disciplinary action.

New Delhi Area, India

 Supervise and assist front office associate, execute Night Audit function, generating reports for management review, whenever in relevant shift. Handle reservation, room inventory, controlling online portals, and competition rate for the target market. Attending all departmental meetings in the absence of AFOM. Troubleshoot all guest service issue and problems. Coordinate with Bell Desk for airport pick-up and drop. Checking the room in context to amenities, cleanliness and safety prior to the arrival of the guest. Review daily arrival and departure. Coordinating housekeeping department in investigating room discrepancy and ensuring that enough vacant clean rooms are available for sale. Review high balance report and follow up on credit procedure. Monitoring advance deposit and other credit establishments. Maintain the Log book and effective follow-up system check the daily arrival list and monitor all VIP movement. Daily briefing and passing on key information to associates. Maintain guest room security by effective key control procedure.

Gurgaon

• Generating business from Tour & Travel operation-Inbound & domestic.• Direct the hiring, training & performance evaluations of marketing and sales team and oversee their daily activities.• Generating business from new accounts & expanding existing client base to achieve consistent target and profitability.• Developing business from corporate clients & MICE. Negotiate contracts with venders & distributers to manage production distribution & establishing distribution network.• Conduct market research to determine market requirements for existing & future products.• Analysis of customer research, current market conditions & competitors information.• Develop & implement marketing plans & projects for new & existing products.• Honor guest feedback report & Trip adviser review and follow up area of improvement.

Hyderabad, Ap

 Handling profile specific:-Groups, Airlines and FITs check-in & check-outs. Supervise and assist front office associate, execute Night Audit function, generating reports for management review in relevant shift. Monitoring the delay arrivals while ensuring that all requests are carried out and all reservations are honored. Review daily arrival and departure. Coordinating housekeeping and maintenance for clearance & zero defect rooms to sell. Troubleshoot all guest issue & problems. Review high balance report and follow up on credit procedure. Monitoring advance deposit & other credit establishments. Maintain the Log book and effective follow-up system check the daily arrival list & monitor all VIP movement. Maintain guest room security by effective key control procedure.• Responsible for complete the guest cycle:-welcoming and register the authorized guest, deliver guest service during the stay, obtain guest experience and process check-out during the shift.• Monitoring the delay arrivals while ensuring that all requests are carried out and all reservations are honored.• Training and mentoring new joined with regards to various front office operations.• Responsible for front office record keeping, room management, key card management, front office cash handling.

Education record

Education record

Education record

Education record