Ranjit Kumar Sharma Email & Phone Number

Bangalore Urban, Karnataka, India

User & Group administration andresolving user related issues.Managed User Accounts on Windowsand UNIX Platform (Creation, Deletion,Modification, Permissions).Developed organizational units in ActiveDirectory (AD) and managed usersecurity with group policies.Created and maintained email addressesand distribution lists in MS Exchange.Raising and Implementing changerequest for granting Administartor andRDP access on user accounts.Working on customer requirements (UserAdministration).Worked on the IBM’s Compliance ActivityTool (CIRATS) for disablement, deletionand Labelling on Servers.Resetting, breaking passwords andunlocking user accounts in servers.

Bangalore Urban, Karnataka, India

Responsibilities include receiving,reviewing and coordinating client’srequests for break/fix resolution, builds,add, changes, installs, moves andremoves.Part of a pilot project that involvesreviewing of client request and tocoordinate with network of supportmembers and Service Owners for requestfulfillment.Responsible to ensure smoothtransitioning of the process involved withthe deployment of new software in clientenvironment. Record and resolveincidents and service requestsEncountered in the use of British GasGroup IT hardware and softwareInstallation and Deployment of standard British Gas Group. IMAC/R (Install,Move, Add, Change, Remove) of fixed andmobile PCs, and other IT equipment whenapplicable. Ensuring that the CMDB Or other tools used forthe recording of assets are kept up to date.Telephony support including Fixed, Mobile, and Wireless Creating and modifying knowledge articles and keep them up to date.

Bangalore Urban, Karnataka, India

Attend to Technical Queries via E-mail withaccuracy and efficiency.Offer remote assistance to the user on queriesrelating to Cisco VPN connectivity, RSA andOutlook account.To assist with the configuration of My Mobileaccess on personal device and troubleshootqueries/concerns relating to Mobile-Ironconsole.Perform account unlock and password resetfor the user accounts on request.

Diploma Of Education, Computer And Information Sciences And Support Services, A

Activities and Societies: Reading Newspaper, Football, Dancing, Cooking and Really Cycle

I. T. I, Electronic Mechanic, A+