I am a solutions-oriented and highly motivated professional with the ability to leverage customer service and technical expertise while excelling in an IT or Retail role. To date, I have worked with such noteworthy entities as Chess ICT, Compwise Systems, and Wilding Systems. Over the course of my career, I have proven my capabilities managing and supporting cross-functional teams in installing, upgrading, and maintaining a broad spectrum of IT equipment. My areas of expertise include technical troubleshooting, team development and leadership, performing upgrades and installations, and relationship management. I am highly adept in customer-facing and independently-driven roles with a knack for translating complex technical terminology into easy to understand terms. I have also been recognised for ability to thrive in fast-paced, ever-changing environments. I consistently ensure all SLAs are met. While I pride myself on my commitment to providing exceptional customer support, I am equally focused in cultivating team collaboration. Within one of my positions, I took the initiative to start up and manage a Sunday football team, which I also led to 4 cup finals. I possess an innate talent for quickly learning new information, procedures, and technologies, and I am eager to employ my diverse skill set to aid organisations in need.