• Custom Application Development: Create and deploy custom applications using App Engine Studio, leveraging advanced ServiceNow functionalities including tables, workflows, and notifications to meet business needs and adhere to best practices.• Incident & Service Request Management: Oversaw daily operations for Incidents and Service Requests, coordinating across 14+ applications. Monitored and resolved aging tickets to enhance customer satisfaction and process efficiency. Developed process documents and user guides, addressed low survey ratings, and analyzed reopened tickets to drive improvements. Applied lean principles to conduct quality assessments and continuous service enhancements.• ServiceNow Reporting: Design and generate comprehensive reports from various tables, creating dashboards to support key metrics and strategic decision-making. Managed the scheduling and delivery of reports to ensure timely access to critical data.• SAP Support: Provide user access and troubleshooting support for SAP systems. Acted as an SAP Role and compliance approver to ensure system integrity and adherence to policies.• Stakeholder Management: Collaborate with external partners such as Capgemini and TCS for effective ticket resolution and process transitions. Served as a liaison for business stakeholders, managing high-priority tickets and handling escalations efficiently.

• Preparation of journal entries and posting• Perform month closing activities.• Balance sheet reconciliation every month within the timeline• Open item analysis and clearings• Process Improvement initiation and implementation by using tools such as excel vba and sap scripting

• Processing customer request such as journal entries, charge back entries, clearing account, etc. • Prepare and post charge back entries every month• Prepare payment proposals every month• Quarterly calls for process improvements and analysis• Interacting with General Ledger, Accounting teams based on requirements• Analyzing out of balance between entities and immediate action to make sure that both the entities books of accounts are up to date• Prepare reports based on various key performance indicators for performance evaluation

Posted invoices into SAP with over 90% accuracy.Managed urgent mailbox queries and prepared reports on request volume and processing timelines.Supported daily volume tracking, escalation management, and created Excel dashboards.Assisted in tracking SLA and KPIs, and prepared performance reports for team analysis.