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Ranjith Kumar Email & Phone Number
Team Lead – Managed Services
at
Sysnet Global Technologies Pvt Ltd
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Team Lead – Managed Services
Location
Bengaluru, Karnataka, India
Who is Ranjith Kumar? Overview
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Quick answer
Ranjith Kumar is listed as Team Lead – Managed Services at Sysnet Global Technologies Pvt Ltd, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ranjith Kumar.
Ranjith Kumar previously worked as Senior Desktop Support Engineer at Cms It Services and Residential Engineer at Sysnet Global Technologies Pvt Ltd. Ranjith Kumar holds Diploma Of Education, Electrical And Electronics Engineering, Second Class from Priyadarshini Polytechnic College - Vaniyambadi.
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Sysnet Global Technologies Pvt Ltd
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Profile bio
About Ranjith Kumar
Team leader Manage a team of 30 members and handle VIP user tickets, chats, and internal communications. I am also responsible for onboarding and offboarding L1 and L2 engineers. This process involves conducting demos, explaining the key benefits, features, and KAKT that can be utilized, and determining the suitable plan based on customers' requirements. I participated in candidate interviews and post-hire evaluations to develop the onboarding process, which includes creating admin access, spider access, and BMC remedy access.
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5 roles
Ranjith Kumar work experience
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Team Lead – Managed Services
Current- Working as a Team Lead for Managed services.
- Lead and manage a team of Desktop Support engineers, Server Hub room support team, cable support team
- Maintain thorough documentation of IT processes, SOP’s, and activities. Provide regular monthly reports.
- Monitor and manage SLAs, ensuring that service levels are met or exceeded, and identifying opportunities for improvement.
- Oversee and optimize video conferencing systems, ensuring reliable functionality, troubleshooting technical issues, and facilitating user training for seamless virtual collaboration.
- Establish and maintain strong relationships with VIP users, acting as a dedicated point of contact for their IT-related needs. Prioritize and expedite the resolution of issues for VIP users, ensuring a high level of.
Oct 2022 - Present
Senior Desktop Support Engineer
- Preparing daily workloads for staff and coordinating the daily allocation of work.
- Dealing with and resolving problems and issues that arise from VIP users, as well as L2 level incidents.
- Responsible for planning and managing the operational activities of the IT helpdesk team to ensure that customer service is in line with customer requirements.
- Handling and distributing responsibilities for day-to-day operations for infrastructure support through the ticketing tool (Remedy).
- Managing a team of 4+ engineers and being involved in the recruitment of new staff.
- Providing IT Support for Senior Leader & VIPs on a timely basis.
Dec 2021 - Sep 2022
Residential Engineer
I need to double-check all of the warranty or out-of-warranty systems, and any problems should be reported to Lenovo. & after receiving the part, it must be replaced and given to the IT team. And monitoring the remedy ticket tool before the ticket can be closed BAU.
Apr 2020 - Dec 2021
Technical Lead
DOA Republish Team,I discovered the problem and replaced the working parts; I resold the machine to Aforeserve.com without repairing laptops or dismantling working parts. The details of the engineer's report are distributed to the teams. I discovered the problem and replaced the parts in good working order; I resold the machine for Aforeserve.com and did.
Jan 2019 - Feb 2020
3 education records
Ranjith Kumar education
Diploma Of Education, Electrical And Electronics Engineering, Second Class
Priyadarshini Polytechnic College - Vaniyambadi
Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services
Singhania University
FAQ
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Quick answers generated from the profile data available on this page.
What company does Ranjith Kumar work for?
Ranjith Kumar works for Sysnet Global Technologies Pvt Ltd.
What is Ranjith Kumar's role at Sysnet Global Technologies Pvt Ltd?
Ranjith Kumar is listed as Team Lead – Managed Services at Sysnet Global Technologies Pvt Ltd.
Where is Ranjith Kumar based?
Ranjith Kumar is based in Bengaluru, Karnataka, India while working with Sysnet Global Technologies Pvt Ltd.
What companies has Ranjith Kumar worked for?
Ranjith Kumar has worked for Sysnet Global Technologies Pvt Ltd, Cms It Services, and Aforeserve.Com Ltd.
How can I contact Ranjith Kumar?
You can use AeroLeads to view verified contact signals for Ranjith Kumar at Sysnet Global Technologies Pvt Ltd, including work email, phone, and LinkedIn data when available.
What schools did Ranjith Kumar attend?
Ranjith Kumar holds Diploma Of Education, Electrical And Electronics Engineering, Second Class from Priyadarshini Polytechnic College - Vaniyambadi.
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