Ranjith R Kumar Email & Phone Number

o Expertise in Troubleshooting the Desktop, Laptop and Mac Devices.Troubleshooting the Desktops and server, Network related issues.Expertise in installing, configuring, Troubleshooting and Administering the operating systems like windows XP, WIN 7, windows 8.1 and Win 10 (2004).Expertise in OS installation, WDS OS Deployment Configurations and up gradation.Expertise in Troubleshooting the Hardware devices from Laptop, desktop and Printers.Expertise in Handling the Network devices like Printer, scanner.Expertise in Installation, configuration and license knowledge on Email clients Pop/IMAP, Exchange server and office 365.Good on office 365 activation, license handling and SSPR and MFA configurations.Knowledge in Active directory installation, configuration in the server OS and RSAT Installations.Maintain and troubleshooting knowledge on McAfee Antivirus and Symantec. Expertise in Ticketing tools like Connect Wise, ITSM Symphony Summit.Experience on Helpdesk Support (Email, Phone, Ticketing Tool). Expertise in Remote support. Installation and Troubleshooting on VPN software s like Instasafe, Fort client VPN.Knowledge and troubleshooting skills on taking backup for laptops from druva software.Installation and Troubleshooting Network Printers.Knowledge on Cloud Technology like azure.Installation and Troubleshot and Configuration knowledge on SAP software 730,740 and 760 Front end.Expertise in Handling the Projectors and streaming devices like Airstream.Good work Experience N computing Thin Clients Systems. Proven ability to diagnose, troubleshoot, and resolve technical problems.o Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applicationso Superior analytical and problem-solving abilities, with track record of improving operationo Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8 tickets per day.o Assisted in programming operating system from Windows 2000 to XP for 35 workstations.o Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.o Helped transfer help desk requests from e-mail to web-based system.

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  N M A M Institute Of Technology, Nitte

  Computer Engineering