Ranjithkumar Ravi Email & Phone Number

Redmond, Wa, Us

Tempe, Arizona, United States

Chennai, Tamil Nadu, India

*Drive top-line growth by collaborating as Product Owner, overseeing strategic feature implementations for the Kissflow SaaS digital adoption platform.* Achieved a 20% reduction in overhead (equivalent to $2 MN) for a Manufacturing organization, leading a cross-functional team in migrating the client's finance operations to a shared-services model.* Enhanced operational efficiency by 40% through the reengineering of workflow processes, resulting in a faster onboarding process for four… Show more *Drive top-line growth by collaborating as Product Owner, overseeing strategic feature implementations for the Kissflow SaaS digital adoption platform.* Achieved a 20% reduction in overhead (equivalent to $2 MN) for a Manufacturing organization, leading a cross-functional team in migrating the client's finance operations to a shared-services model.* Enhanced operational efficiency by 40% through the reengineering of workflow processes, resulting in a faster onboarding process for four business units comprising 900 employees.* Conducted 14+ training programs for both individuals and teams, transforming customer engagement from moderate to highly engaged, and realizing a 2X increase in Active User Growth. Show less

Bengaluru, Karnataka, India

*Oversaw and cultivated a portfolio of 30 client accounts, valued at $4M MRR, offering strategic consulting for Marketing Automation products.* Spearheaded end-to-end customer lifecycle management, including onboarding, implementation, and brand advocacy, ensuring optimal client satisfaction.* Drove substantial revenue growth, elevating the monthly recurring revenue from $5M to $7M within an year.

Bengaluru, Karnataka, India

*Headed consulting, business analysis, and pre-sales initiatives for a global business technology leader specializing in process optimization and hyper-automation.*Collaborated with top client executives across various functions, leveraging disruptive digital mechanisms to address and resolve critical business challenges.

Chennai, Tamil Nadu, India

*Portfolio worth $5.5 Million ARR across the LATAM and US region comprising Mid Market and SMB accounts.*Formulated and executed product vision and strategy for ITSM and CRM products, actively engaging with enterprise clients to gather and shape new product ideas and user requirements.*Introduced a real-time decision-making model, analyzing transactions averaging $250 MN annually, contributing to the expansion strategy of a US-based E-commerce firm.*Devised and implemented… Show more *Portfolio worth $5.5 Million ARR across the LATAM and US region comprising Mid Market and SMB accounts.*Formulated and executed product vision and strategy for ITSM and CRM products, actively engaging with enterprise clients to gather and shape new product ideas and user requirements.*Introduced a real-time decision-making model, analyzing transactions averaging $250 MN annually, contributing to the expansion strategy of a US-based E-commerce firm.*Devised and implemented personalized success plans for 45 clients, conducting 25+ webinars to enhance client business processes, resulting in a 100% retention rate for 2020 and 2019.*Designing Customer Onboarding Framework to help the customer achieve specific Use-case by using Freshworks SAAS product with minimum effort from the customer. Completed 150+ Implementations and product adoptions for all the key accounts in my portfolio. *Increasing Lifetime Value of customers by Upselling, Expansion, and Upgrading leading to portfolio growth of accounts *Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.*Manages Account Renewals and Escalations from SAAS customers.*Handle overall responsibility for managing the customer relationship with key accounts.*Mitigate churn by supporting adoption and education within accounts at risk.*Drive Customer Advocacy initiatives-References/Case Studies/Reviews/Testimonials*Successfully collaborated with Midmarket and SMB customers to understand product Adoption using multiple Case studies across LATAM and US regions.*Program manages the Partners to run focused and result-oriented customer engagement programs. Show less

Team Manager at Amazon Development Centre:*Orchestrated Project KITKAT, elevating overall efficiency to 90% and successfully implementing it across multiple sites.*Aided in developing and executing training programs, enhancing team quality and productivity to a commendable 90%.*Directly supervised 25 L2 associates and L3 Resolution Specialists, driving frontend service operation initiatives at our site.*Applied predictive analytic modeling and designed dashboards and reports… Show more Team Manager at Amazon Development Centre:*Orchestrated Project KITKAT, elevating overall efficiency to 90% and successfully implementing it across multiple sites.*Aided in developing and executing training programs, enhancing team quality and productivity to a commendable 90%.*Directly supervised 25 L2 associates and L3 Resolution Specialists, driving frontend service operation initiatives at our site.*Applied predictive analytic modeling and designed dashboards and reports using data visualization tools like Tableau to optimize decision-making processes.*Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.*Developing and achieving performance goals and objectives in line with the network-wide vision and goals. Show less

Coimbatore Area, India

*As part of the project I was able to propose a training model as demanded by the organization in effectively conducting the training process for the employees in a more productive and innovative way reducing the mean time and employee engagement time contributing to the efficiency of the organization.

Chennai Area, India

*Spearheaded the product development of E-banking applications using agile methodologies.Coordinated with internal stakeholders and constructed intuitive product design modules for FINACLE Banking products.*Successfully developed a project for a multinational UK Bank related to E-banking Software ('Finacle') utilizing JAVA, SQL, and HTML.*Delivered project use cases to clients with a flawless 0% defect rate.

Masters, Business Analytics

Master Of Business Administration - Mba, First Class With Distinction

Activities and Societies: Winner of Utsav as a part of Mauryas Team,Intracollege cultural fest of Amrita School of Business. Winner.

Senior Secondary Education-Class 12, 94.50%

Consistent academic record and also held the responsibility of class representative during my intermediate school days

Higher Secondary Examination-Class 10, 91%

Bachelor Of Technology (B.Tech.), Mechanical Engineering, First Class With A Cgpa Of 8.1797(81.79)%

Activities and Societies: All over department topper in two subjects namely (cad/cam, Nonconventional energy sources) Member of Mecasso.