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Ranjithkumar Murugan is listed as Lead Technical Support Engineer at Kriyadocs at Kriyadocs, based in Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Ranjithkumar Murugan.
Ranjithkumar Murugan previously worked as Lead Technical Support Engineer at Kriyadocs and Technical Support Engineer at Exeter Premedia Services. Ranjithkumar Murugan holds Bachelor'S Degree, Bca from University Of Madras.
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As a passionate Lead Support Engineer with over 8 years of experience in customer support and technical support, I thrive on delivering exceptional service and solutions that exceed client expectations. Currently at Kriyadocs, I lead efforts to define and implement effective Service Level Agreements (SLAs) and manage a dynamic support team, ensuring timely resolution of issues and continuous improvement in our processes.My expertise lies in analyzing customer needs, streamlining workflows, and utilizing tools like JIRA Service Management and Zoho Desk to create optimal user experiences. I pride myself on my ability to conduct thorough Root Cause Analyses (RCA), develop actionable plans, and facilitate meaningful product demos that gather valuable feedback for future enhancements.Recognized for my dedication to customer success, I received the CEO's Excellence Award in 2023 for my proactive engagement with clients.
Listed skills include Team Management, Project Management, Vendor Management, and Social Media.
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Chennai, Tamil Nadu, India
Served as the primary point of contact for support related to owned solutions and products. Documented faults and bugs, referring them to the development staff for incorporation into updates. Gathered trend data from customer calls and interactions. Maintained response times to support business continuity. Conducted root cause analysis of reported issues to implement necessary corrections.
Chennai, Tamil Nadu
Analyzed bugs reported by customers, offering root cause analysis for each issue. Attended client calls to elucidate product features and conducted product demos. Identified workarounds for immediate issue resolution, while also raising tickets for permanent fixes. Worked with the Zoho ticketing system and configured it for organizational needs. Specialized in understanding customer expectations and delivering effective resolutions. Collaborated with development teams by providing requirements and conducting acceptance testing.
I entered the industry in an entry-level position as a Production Executive, where my responsibilities included understanding the product and identifying bugs. Over the course of two years, I actively engaged in project management, handling tasks such as managing emails, leading teams, and participating in customer calls. During this time, I also focused on identifying and meeting customer requirements.
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Ranjithkumar Murugan works for Kriyadocs.
Ranjithkumar Murugan is listed as Lead Technical Support Engineer at Kriyadocs at Kriyadocs.
Ranjithkumar Murugan is based in Tamil Nadu, India while working with Kriyadocs.
Ranjithkumar Murugan has worked for Kriyadocs and Exeter Premedia Services.
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Ranjithkumar Murugan holds Bachelor'S Degree, Bca from University Of Madras.
Ranjithkumar Murugan is listed with skills including Team Management, Project Management, Vendor Management, and Social Media.
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