Ranjithkumar Murugan Email and Phone Number
As a passionate Lead Support Engineer with over 8 years of experience in customer support and technical support, I thrive on delivering exceptional service and solutions that exceed client expectations. Currently at Kriyadocs, I lead efforts to define and implement effective Service Level Agreements (SLAs) and manage a dynamic support team, ensuring timely resolution of issues and continuous improvement in our processes.My expertise lies in analyzing customer needs, streamlining workflows, and utilizing tools like JIRA Service Management and Zoho Desk to create optimal user experiences. I pride myself on my ability to conduct thorough Root Cause Analyses (RCA), develop actionable plans, and facilitate meaningful product demos that gather valuable feedback for future enhancements.Recognized for my dedication to customer success, I received the CEO's Excellence Award in 2023 for my proactive engagement with clients.
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Lead Technical Support EngineerKriyadocs May 2015 - PresentChennai, Tamil Nadu, IndiaServed as the primary point of contact for support related to owned solutions and products. Documented faults and bugs, referring them to the development staff for incorporation into updates. Gathered trend data from customer calls and interactions. Maintained response times to support business continuity. Conducted root cause analysis of reported issues to implement necessary corrections.
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Technical Support EngineerExeter Premedia Services Feb 2019 - Apr 2020Chennai, Tamil NaduAnalyzed bugs reported by customers, offering root cause analysis for each issue. Attended client calls to elucidate product features and conducted product demos. Identified workarounds for immediate issue resolution, while also raising tickets for permanent fixes. Worked with the Zoho ticketing system and configured it for organizational needs. Specialized in understanding customer expectations and delivering effective resolutions. Collaborated with development teams by providing requirements and conducting acceptance testing. -
Production ExecutiveExeter Premedia Services May 2015 - Feb 2019I entered the industry in an entry-level position as a Production Executive, where my responsibilities included understanding the product and identifying bugs. Over the course of two years, I actively engaged in project management, handling tasks such as managing emails, leading teams, and participating in customer calls. During this time, I also focused on identifying and meeting customer requirements.
Ranjithkumar Murugan Skills
Ranjithkumar Murugan Education Details
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Ramakrishna Mission Students HomeComputer Science
Frequently Asked Questions about Ranjithkumar Murugan
What company does Ranjithkumar Murugan work for?
Ranjithkumar Murugan works for Kriyadocs
What is Ranjithkumar Murugan's role at the current company?
Ranjithkumar Murugan's current role is Lead Technical Support Engineer at Kriyadocs.
What schools did Ranjithkumar Murugan attend?
Ranjithkumar Murugan attended University Of Madras, Ramakrishna Mission Students Home.
What skills is Ranjithkumar Murugan known for?
Ranjithkumar Murugan has skills like Team Management, Project Management, Vendor Management, Social Media.
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Ranjithkumar Murugan
Jr Planning Engineer At Qatar Engineering & Construction Company W.L.LDindigul -
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Ranjithkumar Murugan
Partner At Metra Enterprises | Providing High-Quality Raw Materials For Metal Casting FoundriesCoimbatore1yahoo.co.in -
Ranjithkumar Murugan
Manager - Digital Marketing | Growth Hacking | Content Marketing | Social Media Strategy | Brand Building | Client ManagementChennai
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