Ranjit Mohan Email & Phone Number

Coimbatore, Tn, In

Department Q SPOC (Subject Matter Expert), I drive process efficiency and ensure quality adherence. Here's a concise overview of my experience:➡ Spearheaded the QA automation & implementation of new processes with strict adherence to quality standards. Analyzed workflows, identified areas for improvement, and implemented innovative solutions.Conducted future competency and requirement engineering to align department goals with emerging industry trends.➡ Led RCA initiatives to streamline workflows and enhance efficiency.➡ Managed end-to-end new product development and manufacturing processes, ensuring timely delivery and quality control.➡ Successfully onboarded new vendors for customized parts, optimizing the supply chain.➡ Proactively implemented process improvement measures to enhance quality and optimize time utilization.➡ Leveraged digitization and automation technologies (ML, AR) for operational efficiency.➡ Acted as the department coordinator for acquiring new machines, ensuring alignment with project requirements.➡ Led training initiatives to empower team members and foster a culture of continuous learning and growth.➡ With expertise in process optimization, quality management, and technology integration, I drive success in any organization.Skills: Quality Management, Requirements Management, Root Cause Analysis, New Product Development, Vendor Management, Process Improvement, Digitization and Automation, Project Coordination, Training and Development.

➡ Perform Standard Product Quality Engineering Activities, ensuring adherence to BOSCH standards.➡ Conduct periodic audits of all processes to maintain quality control.➡ Carry out CAR, 8D, Failure Mode Analysis (FMEA), and Quality Gates (QG) assessments.➡ Prepare for ASPICE gap analysis, V-model implementation, and assessments.➡ Conduct process quality checks and proactively resolve any issues.➡ Assess and release processes through quality gate evaluations.➡ Drive continuous quality improvement initiatives within projects.➡ Manage defect management processes with 8D support.➡ Provide project Q-status reporting through Q-Dashboard and presentations in project reviews.➡ Timely escalate and resolve identified issues to maintain smooth operations. I have been instrumental in maintaining product quality, driving process improvement initiatives, and effectively managing project quality.

➡ Build a personal brand and become a thought leader in own network.➡ Submit and share posts Bosch brand related posts.➡ Increase Social media visibility of Bosch Brands.➡ Read and share about new articles related to industry share it to Bosch network.➡ Meet up with other members to talk about BAP.➡ Exchange helpful tips with your BAP buddies.

🔍 Focused Expertise: End-to-End Prototype Assembly (SMD & THT), AOI, VI, Mechanical Enclosures, Wiring Harness.🔬 Quality Assurance & Control (QA/QC):- Established precise quality metrics for various manufacturing processes.- Conducted regular production cycle tests, promptly addressing potential issues and gaps.- Ensured adherence to quality specifications by meticulous inspection of materials, equipment, processes, and products.- Successfully implemented quality standards and robust control systems, enhancing overall product quality.- Monitored and analyzed quality performance for continuous enhancement.- Successfully restricted quality issues, achieving zero customer-reported defects for 3 consecutive years.🛠️ Process Improvement:- Collaborated with operations managers, reviewing processes and devising effective control strategies.- Played a vital role in troubleshooting production issues, devising corrective actions, and innovative solutions.📝 Technical Documentation & Compliance:- Created comprehensive technical documentation for all processes, promoting transparency and knowledge sharing.- Ensured strict compliance with safety regulations across workflows, processes, and product development.🚀 Business Development & Marketing:- Active contributor to business expansion through strategic engagement in business development activities.- Assisted in formulating impactful marketing strategies and materials, including persuasive presentations (PPTs) and compelling videos.🤝 Customer Relations:- Cultivated strong customer relationships, leveraging effective communication and personalized support to enhance overall satisfaction.With a proven track record encompassing above expertise, I offer a well-rounded skill set and valuable insights to elevate performance across diverse responsibilities.

United Arab Emirates

During my experience in marine Remote Operated Vehicles (ROV) systems, I have been involved in various key responsibilities:1. Manufacturing and troubleshooting ROVs, resolving electronic process issues.2. Designing internal architecture of Electronic Control Units, HD cameras, Remote Hand controllers, Manipulators, and Navigational sensors for ROVs.3. Hands-on experience in production and installation of subsea electronic hardware, including PCB assembly, soldering, and subsystem assembly.4. Installing and configuring computer interface hardware, systems, applications, and networking.5. Troubleshooting electronic system and network issues, resolving hardware faults.6. Providing support through diagrams, documents, and reports for operation and repair instructions.7. Writing technical articles for Assembling & Operation Manual, including photographs and specifications.8. Acting as a single point of contact for after-sales support and maintaining client relations.9. Collaborating with design engineering to develop new products and improve cost and quality.10. Implementing new manufacturing techniques to enhance quality, productivity, and cost-effectiveness.11. Managing spare parts inventory, tools, and maintaining a Bill of Materials (BOM) catalog.12. Working under limited supervision, following written and verbal instructions for routine tasks.13. Serving as a liaison between the company, vendors, suppliers, customers, and shop personnel.

United Arab Emirates

During my tenure, I played pivotal roles in the Technical and After Sales departments, overseeing a diverse range of multimedia products, including:1. SAMSUNG HHP, Smart TV, Camcorders, Laptops, Home Theater, Blu-ray.2. CISCO LINKSYS Wireless products, Network Hard drive, CC cameras.3. Wireless Music Systems SONOS, Harman Kardon & Denon music systems.My responsibilities encompassed:1. Technical Support & Customer Service for Samsung products: ➡️ Delivering comprehensive training for effective fault diagnosis and improved repair quality. ➡️ Adhering to SOPs for repair estimations, protocols, and turnovers. ➡️ Managing calls utilizing the COSMOS database system for efficient tracking and customer satisfaction.2. Technical Support for CISCO Linksys Wireless products: ➡️ Investigating and troubleshooting home network and user issues. ➡️ Installing, configuring, and maintaining WiFi routers, access points, switches, and related systems.3. Point of Contact for RMA (Return Material Authorization) process: ➡️ Acting as a central liaison for SAMSUNG HHP and Cisco Linksys HQ. ➡️ Facilitating warranty claim processing for SAMSUNG Mobile, DTV products, HDD, and Cisco Wireless Products. ➡️ Preparing technical reports to support the claims process.Throughout my experience, I developed expertise in technical support, customer service, and warranty claim management across a wide range of multimedia products. #TechExpertise #CustomerService #MultimediaManagement #WarrantyClaims #TechnicalSupport

Cochin Area, India

Embarking on my professional journey with a focus on excellence:➡️ Key responsibilities encompass troubleshooting and servicing to ensure a minimal repeat ratio.➡️ Adept in both software and hardware servicing, specializing up to level 3.5, encompassing advanced soldering and chip-level servicing of SMD.➡️ Proficiently handling high-level complaints in mobile phones, laptops, and camcorders.➡️ Effective management of customer complaints and escalations, consistently providing satisfactory solutions.➡️ Directly reporting product and local network issues to the company for swift resolution.➡️ Monitoring the online status of complaints and inventory for streamlined operations.➡️ Keeping abreast of new product features and educating customers accordingly.➡️ Conducting training sessions to disseminate up-to-date knowledge on emerging software and hardware platforms.In this foundational role, I've showcased expertise in troubleshooting, delivered exceptional customer support, and maintained a keen awareness of the latest advancements in product technologies. #ProfessionalJourney #TechExpertise #CustomerSupport

Associate'S Degree

Bachelor Of Technology (B.Tech.)

Associate'S Degree