With extensive experience in international BPOs and call centers, I have consistently showcased exceptional customer service skills while upholding the highest standards of professionalism. I am a highly motivated professional equipped with strong organizational and problem-solving abilities, thriving in collaborative team environments where I demonstrate a robust work ethic.Having navigated both US and UK work cultures, I excel in managing challenging situations with efficiency and composure. My collaboration with quality assurance teams has ensured that we deliver top-tier call quality, and I take pride in handling every customer interaction with utmost professionalism. My dedication has been recognized through consistently achieving the #1 position in my team for product up-selling.Beyond my individual accomplishments, I have actively engaged in recognition and reward (R&R) programs and contributed to team cohesion through various bonding activities. As a coach and mentor, I play a pivotal role in on-boarding new team members, guiding them through processes and expectations, and fostering their continuous development.