Richard Mccoy Email & Phone Number

Atlanta, Ga, Us

Washington, Dc, Us

Region IV - Mission SupportServe as the Information Technology (IT) Project Specialist to coordinate work processes, development, delivery and support of IT system for Region Four disaster response and recovery efforts. Delivering technical assistance and first line break/fix support to support FEMA/STATE/OFA employees and tenants across all technology domains in support of disaster and closeout operations.Ensuring compliance to Federal, DHS, FEMA, and MWITS policies, regulation, and directives within the IT infrastructure.Providing Tier II and Tier III support 24/7 IT Incident Management, IT Activation, Technical and Communications Assistance and Service Provider Management.Providing technical, administrative, and project management leadership to the projects assigned.

Contracted and subcontracted skills in network/system engineering and management, IT department management and project management to residential and commercial installations and troubleshooting.●Replaced and configured 20 live, rack mounted Cisco T1-2911 routers for private and public clients.●Contracted to install or replace 60 wireless access points within financial institutions during operating hours.●Securely configured 150 routers and wireless access points for access in live environment.Consulted with project managers, network engineers and end clients to confirm T1 access.

Atlanta, Georgia , Us

Provides unit level support in the installation, operation and maintenance of computer systems. Addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.●Installs, maintains and upgrades workstation and peripheral hardware and software.●Responds to and resolve workstation, application and server related problems.●Updates desktop software/applications; maintains documentation on installed applications.●Provides users with assistance in working in specific applications.●Maintains/troubleshoots office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.●Image and deploy Windows 10, 64 bit unit per user specified requirements.●Responds to campus-wide emergencies within a timely and professional manner.

Dallas, Tx, Us

●Installed and conditioned internal and external CAT5 wiring for VOIP and HISIA, ensuring customers received the correct entertainment packages they ordered within a timely and professional manner. ●Operated JDSU, along with all other tools, to ensure capture of correct assigned customer signal.●Fully adhered to all corporate safety standards to ensure personal, customer and property security and safety at all time. ●Educated customer on how their network works and any troubleshooting that may occur, providing excellent customer service.

Outsourced human asset through Stefanini, and other third party clients, deployed to: BRASKEM AMERICA, INC., Marcus Hook, Pennsylvania LVMH, New York City, New York/Atlanta, Georgia NOVELIS & EPSILON, Atlanta, Georgia●Deployed, migrated and maintained Apple OS X, Android, Windows XP, 7 & 8 environments across devices, setting correct security and access protocols per user access credentials.●Administered mobile and Cisco IP telephones access by connecting devices to network resources with correct IP address a VLAN assignment for internal and external communications. ●Provided level I, II and III desktop/network support to executive and staff. ●Managed IT assets in Qualitor, Remedy and ServiceNow averaging 30 completed incident calls per day.

Rockville, Md, Us

Deployed to: U.S. DEPARTMENT OF LABOR - OASAM ●Maintained, monitored and troubleshot the Local Area Network ensuring 24/7 connection between Philadelphia and DC.●Created Powershell scripts to maintain and administer 6 Windows Servers 2008 Enterprise, to clear up disk space, run weekly report gathering routines, and monitor vital server status activities.●Installed, maintained, troubleshot and repaired, as needed, all server and endpoint hardware and peripherals, ensuring all security and access controls are set per USDOL standards and protocols. ●Adjusted policies and thresholds for server monitoring, and promptly reacted to system alerts.

Menlo Park, Ca, Us

Deployed to:Thomas Jefferson University April 2011 – August 2011 Rider University June 2010 – February 2011●Provided level I, II and III technical and break-fix support to executives, faculty and staff of the universities and hospital. ●Deployed 125 Dell desktop and Lenovo laptop per SLA to executives, faculty and staff, with required installed applications and programs. ●Managed software patches, upgrades and installations untilizing Altiris Deployment Agent.●Documented all step by step actions and client correspondence within HEAT tracking system.

●Pro bono system installation and upgrade project. ●Securely remote managed Active Directory and Microsoft Server 2003 tasks per department project standards.●Developed IP subnet addressing scheme on Cisco routing devices for three departments across two floors.●Managed deployment of 100 desktop and 25 laptops ensuring installation, configuration and user access.●Activated Cisco ports and configured VLANs.

Fort Washington, Pennsylvania, Us

Contract short assignment deployed to: Johnson & Johnson ●Managed local user Citrix ICA Client credentials ensuring continued access to resources and data.●Deployed imaged Dell hardware to C-level executives and staff, ensuring post install resource access.●Remotely addressed reported errors using Dameware to correct Remedy reported errors.●Configured endpoint firewalls per client standards ensuring only local resources and website access.●Created 3 executive and 5 staff Norton GHOST Microsoft Windows XP images deployed on 200 units.

Atlanta, Georgia, Us

W2 asset deployed to: Panasonic Systems Communication Company (TOUGHBOOK)●Provided tier 1 and 2 100% phone technical hardware support for the entire Panasonic Toughbook product line.●Subject matter expert of Panasonic Arbitrator system for law enforcement and military clients.●Provided troubleshooting and break-fix repair of hardware, software and networking issues.●Created Microsoft batch files to automate file and app installations and configurations to the registry.●Instructed users on procedures for connecting wireless PDRC to remote Toughbook, installing wireless cards and wireless connection software, configuring GPS software establishing satellite positioned connection.

Norwell, Ma, Us

Contract IT technician deployed to: Education Testing Services ●Deployed Dell desktops to all executive and staff during the final 6 months of a scheduled three year refresh.●Maintained account, password, data integrity, and file system security for the desktop environment.●Executed performance testing on hardware and system/network flow.Build and troubleshoot desktop installations.●Create and maintain user accounts and transferred user data to new device.

Trenton, Nj, Us

●Day to day responsibilities for a five site, city wide public and governmental access dual network. ●Upgraded 1 - Cisco 2500 series, 8 - Ascend Pipeline 50 ISDN routers and 1 - Cisco 2700 Switch, to 5 Cisco 2600 Series internal CSU/DSU routers across T-1 lines with the Cisco 2700 Switch. ●Proactively secured network assets administering Microsoft ISA, Cisco, SonicWall and SmoothWALL firewalls, Symantec End-Point Security devices and GPO permissions. ●Upgraded 1 Microsoft Windows NT server with 1 PowerEdgeTM 4600 Tower, 1 PowerEdgeTM SC1420 Tower and 2 Gateway TM 980 Servers.●Streamlined access nodes, wiring and cabling of the entire infrastructure increasing network speed.●Managed SIRSI’s Unix based to TLC Windows based Oracle 8i database conversion project.

●Provided project management, administration and troubleshooting of network, server and desktop systems software, hardware, and network infrastructure connectivity.●Activated Cisco switch and router port and VLAN configuration, shutting down unused ports.●Supported 125+ user environment including general Active Directory and Exchange administration.●Consulted and advised executives of the IT industry standards and best practices improving infrastructure, hardware and software.

Associate In Applied Science, Network Engineering Technology

Certificate, Networking Engineering Technology