Madhusudhan Rao Email & Phone Number

Bangalore Urban, Karnataka, India

Greater Bengaluru Area

Technical Program manager accountable to drive automation initiatives (RPA) for one of Amazon’s lines of businesses with goal of 50K annual hours of labor savings. I worked with business stakeholders to identify automation candidates, define complete requirements including the BRD document, craft the tech solution and get implementation completed by.

Bengaluru, Karnataka, India

As delivery head for Wipro’s Cloud and Infrastructure Services European client, I was accountable for EUR 2M+ portfolio of programs and services. I owned demand intake, implementation, transition and delivery of services. I led a team of PMs, architects and support engineers, and was accountable for revenue growth and customer satisfaction.In my role, I.

Bengaluru Area, India

Program Governance for large global Transformation programs. Own end to end process, integration and monitoring / control of projects across lifecycle. Govern financial parameters and project budget utilization. Ensure process adherence in project initiation, planning, execution and closure. Extensive interaction with C-level executives and senior.

Bengaluru Area, India

Partnered with BFSI client to deliver global network command center. Earlier played solutions portfolio owner of Microland's Workplace services and played an important role in End user solutions delivery of Microland.In this role the key domains worked on were DLP rollout, server migration, active directory migration, transition management, network.

Greater Minneapolis-St. Paul Area

• Have performed an end-to-end IT Infrastructure role across plan, build and support disciplines, by driving various successful projects/ initiatives in the areas of server management, unified communications, network.
• Spearheaded technology operations of a huge eCommerce program which involved setting up systems, accesses and processes from scratch and onboarding 200 team members.
• Drove annual opex reduction in Cisco Telepresence platform by 47% through contract negotiations
• Planned and orchestrated a complete data center restart project at Target India with zero downtime of any IT system, while keeping stakeholders apprised of progress.
• Reduced operational costs of trunk infrastructure by 75% and paved the way for a solid business continuity plan by implementing international toll-free dialing and MS Lync capabilities.

• Program leader for IT Asset management and related global initiatives with broad responsibilities of tech strategy, governance, vendor management and operations. Drove service management and tech migrations across 35.
• Led service improvement plans and drove vendor team to reduce gaps in the GE Money metrics reporting system and to improve agent health of CA Unicenter system to 93%.
• Through multiple vendor assessments and POCs, transitioned from incumbent vendor to new vendor for multiple services thereby increasing their business value

Information Management Leadership Program (Apr 2004-Aug 2006): In this prestigious program, I successfully executed these short term assignments- Local HR Systems Retirement for GEHC Asia, eMatrix Workflow Implementation at Gecis and Global Technology initiatives at global HQ (@USA)Business / Systems Analyst (Nov 2001-Mar 2004): Application development and.

Bengaluru Area, India

EDI module expert for pricing and order management system. Understand and implement enhancements as per business requirements

General Management Programme For It Executives, General Management

General Management Programme for IT Executives (GMITE-10 Batch)

B.E, Computer Science

Studied Computer Science