Vikas Kumar Email and Phone Number
Hello, I'm Vikas - a Computer Science Engineering graduate with expertise in technical support.I began my journey in a gaming company, excelling as a community manager and aiding the company in securing its first seed round. I've spent the last 2 years providing remote support to major clients.My experience extends to big corporate players like Concentrix and Diversified, where I honed my skills. I've also initiated a team of over 60 technical support professionals.Here's what I bring to the table: Exceptional technical support, strategic documentation, and a passion for continuous learning, currently exploring blockchain technology.I'm actively seeking collaborations in the tech industry, and my inbox is always open for inquiries. Reach out to me at vikasacc53@gmail.com.
Booking Holdings (Nasdaq: Bkng)
View- Website:
- bookingholdings.com
- Employees:
- 166
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It Support TechnicianBooking Holdings (Nasdaq: Bkng) Jun 2024 - PresentBengaluru, Karnataka, India
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Noc (Network Operations Center)Diversified. May 2022 - Mar 2024 -
Technical Support EngineerConcentrix Sep 2021 - Apr 2022Bengaluru, Karnataka, IndiaHaving total 1+ years of experience in IT industry.• First line of support related to all applications and technical issue. • Responsible for providing the support in L1 level depending on the priority of the issues to meet client's SLA• Involved in Analysis, Troubleshooting and Problem resolution.• Root Cause Analysis, Post-Mortem Analysis & accompanying documentation.• Involved in Reviews and Meetings & Teleconferences with clients.• Handling… Show more Having total 1+ years of experience in IT industry.• First line of support related to all applications and technical issue. • Responsible for providing the support in L1 level depending on the priority of the issues to meet client's SLA• Involved in Analysis, Troubleshooting and Problem resolution.• Root Cause Analysis, Post-Mortem Analysis & accompanying documentation.• Involved in Reviews and Meetings & Teleconferences with clients.• Handling and resolving any escalation cases.• Troubleshooting on applications.• Network & Outlook troubleshooting.• Ticket tracking and resolution.• Escalating and coordinating with respective teams to resolve the issue. Show less
Vikas Kumar Education Details
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Computer Science
Frequently Asked Questions about Vikas Kumar
What company does Vikas Kumar work for?
Vikas Kumar works for Booking Holdings (Nasdaq: Bkng)
What is Vikas Kumar's role at the current company?
Vikas Kumar's current role is Experienced Technical Support Specialist | Empowering employers with top-notch support, pilot batches, and vital documentation for big clients..
What schools did Vikas Kumar attend?
Vikas Kumar attended Technocrats Institute Of Technology.
Who are Vikas Kumar's colleagues?
Vikas Kumar's colleagues are Deepa Tojan, Alina Oana Joitoiu, Pmp, Kevin Triplett, Sidhant Godiwala, Mari Torres, Anca Fotache, Ahmed Oscar.
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Vikas Kumar
Bengaluru1cytiva.com -
Vikas Kumar
Empowering Talent || Strategic Hr Leader || Talent Acquisition Expert || Building Strong Team || Hr Innovator || Talent Acquisition Specialist || Collaborative Teams || Human Resources ArchitectNew Delhi -
Vikas Kumar
Crafting Bandma- We Innovate We Care - Chief Procurement Officer Having 8 Years Of Experience In Purchase | Purchase & Dispatch In Different Mnc Companies. Want To Contribute In Supply Chain With Deep Knowledge.New Delhi -
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