Rao Ramiah Email & Phone Number

Canada

Mauritius

Established trusted advisor and spearheaded clients’ transition from an on-premises and other cloud-based systems to Oracle Cloud Infrastructure (OCI) by architecting solutions including upgrades for implementation with minimal to no downtimeDelivered customized presentations and demonstrations of cloud services and offerings spanning across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and PaaS for Software as a Service (SaaS)Managed client relationships from proof of concept (POC) to deployment, delegated tasks, and ensured cloud architecture designs and projects are completed on time and within budget.

Ebene

Cultivated and enhanced relationships with new, existing, and prospective clients and engaged in pre-sales discussions, negotiations, planning and project execution to customer specifications Strategized with the sales team, designed new service offerings, implemented, and delivered the new services to customers and directly contributed to increased revenues.Developed business cases and created contractual documentation including master service/service level agreements and provided clients training on products, services, and emerging technologiesStrategically planned and allocated resources for projects delivery within agreed requirements and timeline.Assisted the Business Head in product’s portfolio management.Delivered sales and technical training on products/service and technologies.Proposed solutions includes Data Centre Disaster Recovery Services, Data Centre Co-location services, Rack caging, remote hands support, Work Area Recovery Seats services, Public/Private connectivity both Local and International, Voice service over PRI and SIP, Cloud services amongst others.

Mauritius

Served as a subject-matter-expert and managed strategic projects for the company which were delivered on time and within budgetMentored and motivated cross-functional teams and maximized coaching opportunities to improve on-the-job performanceProject managed the company’s strategic projects with regards to Data encompassing Fiber To The Business (FTTB), Fiber To The Air (FTTA), Multi-Service Access Node (MSAN) and the technical feasibility and testing of Fiber to the Home (FTTH) network in Mauritius, for the delivery and provisioning of 3P services.

Ebene, Mauritius

Analyzed the existing network and server hosting infrastructure for customers, identified issues, and proposed cost-effective solutions which surpassed expectationsDesigned and tested new network setups which were developed into new products and services for clientsRecognized as the company’s Enterprise Solution Specialist successor, performed managerial duties, and delivered sales and technical training to the team membersAutomated service installation schedule which increased efficiency and designed tracking tools to capture meetings and lead details for quick analysis using Oracle APEXDelivered sales and technical training on products/service and technologies.

London, United Kingdom

Provided 1st and 2nd line support to all VoIP application and mobile Sim based product customers worldwide via phone and email (OTRS) in English and French.Conducted fraud screening leading to account suspension and charges recovery.Administered and maintained the customer support forum.Trained and assisted new agents and creating and maintaining support documentation.

Assisted and collaborated with a PhD student in his research on the development and testing of applications and databases based on the use of Artificial Neural Networks to address Network Configuration Management issues and faults resolution.

London, United Kingdom

Responsible for B2B and B2C sales of textile products ranging from fabrics, accessories and finished garments.Managed the manufacturing process from designer prototypes to production samples and up till the delivery of the orders.

Msc (Hons) Computer Network Management, Computer Network Management, 1St Class

Activities and Societies: Middlesex University Mauritian Society (MUMS)Postgraduate Project Title: 'Development of a Network Configuration.

Bsc(Hons) Information Systems, Information Systems

Activities and Societies: Information Systems SocietyFinal year Project: Developing an Online Restaurant Booking System.

Certificate, Information Technology

Certificate, Information Technology

Sc - O Levels & Hsc - A And As Levels, Economics