Raoul Luna Email & Phone Number

El Paso, Texas Area

•Provide on site as well as remote IT installation and support services to over 230 truck stops under 3 brand names, including full and quick service restaurant, retail stores, gas stations, big truck fueling centers and repair shops.•Install, diagnosed and resolve issues on networking equipment, telephone, data lines, digital signage and point-of-sale systems for retail, restaurant, gas and big truck diesel fueling stations, and big truck tire, oil and service shops. •Low voltage cabling, including CAT5, CAT6, Coaxial.•Work with third party vendors, to ensure timely and cost effective solutions for the coordination of IT services including data, voice, and point-of-sale systems for existing and start-up of Multi Million dollar facilities.•Work with help desk, networking, third party point- of- sale vendors, data, and telecommunication vendors to install and trouble shoot issues at remote sites.•Install Audio/Video equipment.

Senior Systems Specialist January 1999 to September 2007Networking Technician May 1998 to January 1999Help Desk Supervisor July 1997 to May 1998Help Desk Specialist- Level 2 May 1992 to July 1997•Provided on-site and remote hardware and software support for installations, system upgrades, rollouts and troubleshooting projects for 69 locations throughout the United States•Installed, diagnosed and solved issues on networking equipment, telephone, data lines, digital signage and point-of-sale systems for retail, restaurant, gas and big truck diesel fueling stations, and big truck tire, oil and service shops. •Coordinated with engineering department, on-site management, and new site coordinators to ensure successful implementation of all data and telephone design for Multi-Million dollar facilities during new build and remodeled sites. •Directed third party vendors, to ensure timely and cost effective solutions for the coordination of IT services including data, voice, and point-of-sale systems for existing and start-up of Multi Million dollar facilities.•Worked with help desk, networking, third party point- of- sale vendors, data, and telecommunication vendors to install and trouble shoot issues at remote sites.•Assisted in implementation of help desk; managed ten help desk specialists; oversaw the day to day help desk operations including internal hiring, payroll and terminations. •Interconnected point- of- sale systems and communication infrastructures on different operating platforms such as Windows, AS/400, and UNIX•Provided on-site system recovery after natural disasters for all systems•Installed and configure Digital Video recorders and security monitoring cameras