Raphael A. Email & Phone Number

Toronto, Ontario, Canada

• Utilize exceptional problem-solving techniques when dealing with persons in crisis. • Keep close communication with emergency services such as Toronto Police Service, Toronto Paramedic services and various other public service establishments in the surrounding areas.• Manually conduct physical inspection of persons and baggage, through direct contact or in close proximity to guests. • Promote and maintain excellent customer service, while also thoroughly informing guests of our screening process before entering the national landmark. • Operate hi-tech screening devices (e.g., walk-though and handheld metal detectors, ION Scan machines, full body scanners, etc.) • Document incidents via effective report writing • Conduct vehicle inspection and vehicle escorts on and off CN Tower Property.• Enforce provincial law such as the Trespass to Property Act, Liquor License Act, and the Smoke Free Ontario Act.

Mississauga, Ontario, Canada

•Making use of affective crowd control practices, through keeping an accurate count of patrons coming in and out of the various night life establishments MGL is contracted to. •Utilized conflict de-escalation strategies to solve problems in a respectful manner and contacting the authorities when a situation is beyond one’s capabilities of enforcing house policies. •Applied Smart Serve practices through spotting signs of intoxication, where severely intoxicated or belligerent guests would be cut off and respectfully removed from the establishments. •Performed detailed checks on patron’s government issued identification to ensure patrons met the legal age requirements, prior to entering the various establishments, while also inspecting government identification for its authenticity. •Conducted hands on security checks for potential threats such as weapons and illegal substances, through effective pat downs and the use of handheld metal detectors. •Provided close protection security for high profile clientele.•Oversaw the transportation of acquired revenue to a secure storage site within an establishment.•Explained house rules and directed patrons to designated smoking areas, while also maintaining excellent customer service with every patron entered the establishments.

Mississauga, Ontario, Canada

•Processed returns and exchanges of products. •Created customer profiles for frequent home depot shoppers, while also ensuring the confidentiality and security of customers information and orders.•Processed Home depot Credit Card applications.•Ensured that all customer orders were accounted for when ready for pick up and signed off on when customers had received their products. •Operated lift machinery to retrieve overhead stock and to retrieve customer orders from overhead storage in isles. •Upheld exceptional phone etiquette and customer service while dealing with customer inquiries.

Mississauga, Ontario, Canada

•Supervised and train of new staff. •Prepared the restaurant and staff for variety of daily special events and dinners.•Monitored performance and efficiency of food production during the shift•Assisted with meal service, when service standards are not being met•Delegated and assign tasks.•Used Krono’s system to create staff’s weekly schedule•Implemented a restaurant cleaning schedule.•Attend weekly Team Leader meetings•Assisted with scheduling, ordering, inventory, cost and waste control