Raphael A. Email & Phone Number

Toronto, Ontario, Canada

• Utilize exceptional problem-solving techniques when dealing with persons in crisis.
• Keep close communication with emergency services such as Toronto Police Service, Toronto Paramedic services and various other public service establishments in the surrounding areas.
• Manually conduct physical inspection of persons and baggage, through direct contact or in close proximity to guests.
• Promote and maintain excellent customer service, while also thoroughly informing guests of our screening process before entering the national landmark.
• Operate hi-tech screening devices (e.g., walk-though and handheld metal detectors, ION Scan machines, full body scanners, etc.)
• Document incidents via effective report writing

Mississauga, Ontario, Canada

• Making use of affective crowd control practices, through keeping an accurate count of patrons coming in and out of the various night life establishments MGL is contracted to.
• Utilized conflict de-escalation strategies to solve problems in a respectful manner and contacting the authorities when a situation is beyond one’s capabilities of enforcing house policies.
• Applied Smart Serve practices through spotting signs of intoxication, where severely intoxicated or belligerent guests would be cut off and respectfully removed from the establishments.
• Performed detailed checks on patron’s government issued identification to ensure patrons met the legal age requirements, prior to entering the various establishments, while also inspecting government identification for.
• Conducted hands on security checks for potential threats such as weapons and illegal substances, through effective pat downs and the use of handheld metal detectors.
• Provided close protection security for high profile clientele.

Mississauga, Ontario, Canada

• Processed returns and exchanges of products.
• Created customer profiles for frequent home depot shoppers, while also ensuring the confidentiality and security of customers information and orders.
• Processed Home depot Credit Card applications.
• Ensured that all customer orders were accounted for when ready for pick up and signed off on when customers had received their products.
• Operated lift machinery to retrieve overhead stock and to retrieve customer orders from overhead storage in isles.
• Upheld exceptional phone etiquette and customer service while dealing with customer inquiries.

Mississauga, Ontario, Canada

• Supervised and train of new staff.
• Prepared the restaurant and staff for variety of daily special events and dinners.
• Monitored performance and efficiency of food production during the shift
• Assisted with meal service, when service standards are not being met
• Delegated and assign tasks.
• Used Krono’s system to create staff’s weekly schedule