Raphael Akins Email & Phone Number

Hunt Valley, Maryland, United States

Providing administrative support to top aligned FC FSAsHandling of inbound calls and client outreach as well as email supportNew account supportAssist with incoming transfers and money movementActs as liaison for clients and prospects to MerrillServe as a Subject Matter Expert in support of MGIA, MESD and MGI

Hunt Valley, Maryland, United States

• Process brokerage account applications submitted on the Merrill Edge online platform• Delivers word class service support to customers and internal partners while facilitating their account opening process• Initiate critical account changes and/or updates, paperwork processing and document fulfillment• Provide support to clients and internal representatives with their inquiries or discrepancies• Effectively address client’s needs while providing problem resolution, and service/product knowledge

Hunt Valley, Maryland, United States

• Efficiently document client accounts through CMC/Siebel that lead to a better client experience.• Assist Merrill & Bank of America reps with opening Accounts(Checking, Savings, Money Market IRAs, CDs)• Assist reps or clients on doing transfer of funds in between accounts using WMW• Assist reps on submitting Bana transfer using SharePoint through a verbal method.• Solve problems and investigate/resolve a wide variety of issues and requests involving the clients’ application.

Hunt Valley, Md

Annapolis Junction, Maryland, United States

As a dedicated Cloud Engineer/DevOps Engineer at Belay Technologies from 2020 to the present, I have consistently demonstrated my expertise in cloud infrastructure and automation, contributing significantly to the success of various projects. Here's a concise overview of my key responsibilities and achievements:♦ Utilized Terraform to implement Infrastructure as Code (IAC) practices, streamlining AWS resource deployment and ensuring consistency across environments.♦ Administered AWS, meticulously managing access permissions with a focus on security through IAM policies.♦ Leveraged Ansible playbooks to automate server configurations, file management, and user administration.♦ Collaborated effectively with a skilled team, contributing to a centralized Git repository with Terraform templates.♦ Orchestrated auto-scaling groups to maintain 100% application availability by dynamically adjusting instance counts based on traffic.♦ Designed and executed end-to-end CI/CD pipelines using Jenkins, AWS native tools, and Infrastructure as Code (Terraform and CloudFormation) principles, facilitating rapid code development, testing, and deployment while minimizing errors.♦ Utilized a range of CI/CD pipeline tools such as Git/GitHub, Apache Maven, SonarQube, Nexus, AWS CLI, Ansible, and Slack/Jira for efficient project management and continuous feedback.♦ Collaborated closely with developers to implement infrastructure as code through CloudFormation and Terraform, ensuring seamless deployment and orchestration of resources across various environments.♦ Demonstrated expertise in application installation, upgrades, patches, troubleshooting, maintenance, and server monitoring.

Linthicum Heights, Maryland, United States

I played a vital role in maintaining the stability and functionality of the Linux environment. Here's a concise overview of my responsibilities and contributions:♦ Collaborated with the Linux team to configure and deploy virtual machines, ensuring a robust environment.♦ Added users, managed credentials, and established permissions in accordance with ticket specifications.♦ Prepared VMs for application deployment by configuring servers to meet the application team's requirements.♦ Conducted timely security patching and updates within designated windows, with post-patch scripts to address any application or service issues.♦ Managed network configurations to optimize port functionality and traffic flow within the Linux environment.♦ Demonstrated proficiency in troubleshooting server issues, employing diagnostics to identify root causes and implement solutions.♦ Worked extensively with Apache webservers, configuring the httpd.conf file, and addressing issues using Apache log files.♦ Facilitated LAMP configuration and installation for websites and web applications, contributing to seamless web service operations.

United States

-Make ordered beverages for customers-Check coffee timer to see if it needs to be changedClean areas that need to be neatCount money Tills when finished working off the clock

United States

* interact & engage with elite residents, clients and prospects who desire immediate support and our ability to anticipate their daily needs.* Strong computer literacy and multi-tasking abilities is essential.* Provide attention to detail, reliability, thoroughness, and the “Consider It Done!” attitude that represents Capitol Concierge Inc.* Assisting residents and client with daily tasks including (but not limited to) catering coordination, travel & transportation logistics, ticket and reservation procurement, gift purchases & fulfillment and beyond.*Provide experience as a Hotel or Residential Concierge as it pertains to assisting elite clients with lifestyle services.* strong sense of urgency, pride and ownership for individual growth and team success.* Professional & polished appearance and demeanor is a must. No exceptions.* Be passionate about delivering high quality personalized support and have excellent research skills.* Provide strong knowledge of local community including modes of transportation, dining, lodging, events and attractions.

Silver Spring, Md

Transports vehicles safely within the airport to various service areas.Safely moves vehicles between airport and off-airport locations.Provide outstanding customer service.Maintain courteous and professional behavior & appearance.Follow all company safety policies and procedures and protect company assets.Ability to work with minimal supervision while maintaining high energy.

Baltimore, Maryland Area

-Web content management-administrative guidanceWriting and editing content Designing webpage layout Determining technical requirements Updating websites Creating back up files Solving code problems Editing for video and audioHiring Procedure DevelopmentPercussion Fundamentals Web Content management trainingSOP(Standard Operation Procedure) development

Fort Belvoir, Va

-Follow up phone calls-Creating meeting setups-Editing classified work documents-Organize work materials -Prepare follow up appt.-Protect Government system from any source of threats-Managing and distributing Correspondents Files-Website Development(Dreamweaver)-Hiring Procedure Development

Largo, Md

Learning Database-peachtreat, access, Organizing Physical FilesLearning Website AgreementsMarketing Growth

•Paper newspapers for delivery into separate strapped papers•Sending each rolled newspaper to home units for delivery

•Sending children to their designated classrooms•Helping putting away gym equipment•Assist children with tutoring•Typing excel document for week schedule

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, 3.4

Education record

Activities and Societies: AWS enhancement teaching program.

Associate Of Arts And Sciences (A.A.S.), Computer Application

High School/Secondary Diploma Programs