Rafig Aliyev Email & Phone Number

Paris, Île-De-France, France

• Managed client accounts on Salesforce, oversaw account management, and tracked interactions with clients.• Conducted business analyses using Metabase for B2B clients, creating reports on the frequency of product usage by their employees.• Analyzed and monitored product usage, and created quarterly internal reports to optimize client interactions.• Created and managed various subscription plans, modified terms during contract renewals, and tracked payment status via Chargebee.• Contributed to the development of training materials and a knowledge base for automating customer support in the B2C sector as part of the onboarding process.• Added and configured client accounts in the BackOffice, monitored subscription durations, and updated information during new contracts.• Developed content for client newsletters to inform about new products and updates.• Created forms and surveys to collect customer feedback and prepared Quarterly Business Reviews (QBR).

Montpellier, Occitanie, France

Coordinated the duties of the hotel departments such as: • Management and Finance Department;• Food & Beverage Hotel Department;• Front Office Hotel Department;• Housekeeping Hotel Department;• Maintenance Hotel Department;• Reservations & Marketing Hotel Department; ensured their smooth functioning, supervised the provision of their requests.Ensuring that employees complete assigned tasks and are responsive to the needs of staff and guests.• Overseeing personnel, including receptionists, kitchen staff, and office employees.• Monitoring employee performance and conducting regular evaluations to help improve customer service.Responsible for maintaining hotel accounts on booking sites.• Creating and applying a marketing strategy to promote the hotel’s services and amenities.• Coordinating with external parties, including suppliers, travel agencies, and conference planners.• Collecting payments and maintaining records of budgets, funds, and expenses.

Bakou, Azerbaïdjan

Technical support for SITA, AMADEUS.• Compile the flight file (flight plan, loading, weight estimate) and present it to the Civil Aviation department;• Planing the logistics of the runway teams and the provision of material and equipment for the touchdown (time of immobilization on the ground);• Transmit to ground personnel, crew, stopover the technical information of the course of the touchdown (loading, embarkation / disembarkation, car parks, timetables);• Coordinate and control stopover operations and implement corrective; measures in the event of delays or technical damage;• Сheck of flight tracking media and identify malfunctions;•Outlook and aeronautical messaging SITA, ARINC;• Technical support of aeronautical specific software packages;• Ensuring the operation of Gates.• Flight registration in Depart Control System.

Azerbaijan

Measurement of soil samples from an oil mine.Measuring the level of pollution in oil production sites.Planning and implementation of cleaning measures in the specified territories.

Master'S Degree, International Business/Trade/Commerce

Techniques du commerce international Droit des contrats internationaux Économie et Finance Internationales Management stratégique.

Licence, Langues Étrangères Appliquées Anglais Russe, Excellent

Droit constitutionnel Droit privé Management AES Problèmes économiques contemporains AES Outils comptables et financiers AES Géopolitique.