Raphael Clement Email and Phone Number
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Entrepreneurial-spirited industry thought-leader reputed for driving growth and productivity while keeping the customer at the center of every service. As a concept-to-action operations strategist, I leverage best practices in people development and trusted methods in continuous improvement to drive top-line opportunity and bottom-line profitability. ✴ Innovative sales and services solutions architect with talent for achieving ambitious performance outcomes and sales goals. I mobilize my team and position us to not just reach but exceed any challenges put in front of us. ✴ Cultivates durable relationship ROI and skillfully manages vertical and horizontal partnerships/relationships. My loyal customer base drive in excess of 60 miles to recieve personalized & exceptional service. ✴Finesses customer needs, demonstrates sharp vendor negotiation tactics, and champions internal talent advancement and mentorship. If you work with me, you'll be equally stretched and rewarded.
Durham Volkswagen
View- Website:
- durhamvw.com
- Employees:
- 6
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Parts And Service DirectorDurham Volkswagen Dec 2018 - PresentRaleigh-Durham, North Carolina AreaPerformance-drive sales and service operations strategist with a reputation for delivering exceptional customer experiences, prompting a loyal repeat client base, and two-fold increase in YOY growth. My drive and talent paved the way for a succession of promotions, continuing to mentor junior members of the team toward their professional successes. Our stats speak for themselves:Service Total Gross Profito 2018 - 2019 YOY Growth 113%o 2017 - 2018 YOY Growth 132%Parts Total Gross Profito 2018 - 2019 YOY Growth 114%Promotion Progression: 4 Promotions/4 Years✓ Service Manager, 2017-2018✓ Assistant Service Manager, 2015-2017✓ Service Advisor, 2014-2015✓ Quick Lube Service Advisor, 2013-2014✓ Lube Tech, 2012-2013
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Service Manager, Previously Service Advisor And Assistant Service ManagerDurham Volkswagen 2017 - 2018Raleigh-Durham, North Carolina AreaAs a Service Manager, I worked closely with executive leadership to improve key customer satisfaction and loyalty metrics, an area of expertise since my early days in this business. This is an attribute I coached into my team to ensure an exceptional customer experience (CX) at every opportunity. ● Initiated services and preventative maintenance by overseeing validation of performance issues and by regularly auditing for quality assurance. ● Built and developed high-value loyal and repeat customer base with demonstrated ability to personalize a service package specifically tailored for that customer's needs.
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Quick Lube Service Advisor, Previously Lube TechnicianDurham Volkswagen 2012 - 2014I jumped into this new challenge, knowing my technical expertise, coupled with customer-centricity, would get attention. Within a year I had moved up to Service Advisor with a larger scope of oversight and influence. ● Led cross-functional teams through day-to-day operations and interfaced with all levels of internal and customer management in terms of exceeding goals for product sales and customer satisfaction ratings. ● Directed and led scope and schedule of work, communicated across vertical and horizontal channels, and ensured accountability for meeting quality and timeline expectations of service delivery.
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MechanicHendricks Buick, Gmc, Pontiac, & Kia Of Cary 2011 - 2012Cary, North CarolinaIn this role, I assumed a leadership role by balancing business strategy and technical expertise to achieve ambitious performance objectives. I not only headed Pre-Delivery Inspections (PDI) but also was known for my hands-free cellular installation expertise. ● Oversaw operations of PDI and administered related documentation in areas of invoices, warranties, claims, and purchase orders. ● Liaised with contractors for outstanding post-delivery work to be performed and ensured complete customer lifecycle satisfaction.
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Porter / Lube TechnicianPage Toyota 2006 - 2010Southfield, MiI took an interest in improving workflow and developing those around me, even early in my career as a Porter/Lube Tech. I leaned processes for better efficiencies and trained/coached new employees.● Achieved performance goal of completing oil change and tire rotations in 30 minutes or less driving customer satisfaction as well as profit with quick turnovers. ● Performed routine and preventative maintenance while also managing the company's inventory controls and used that data to inform operational losses and areas for better efficiencies.
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Huller / Hi-Lo DriverUti Logistics 2004 - 2005Baytown, TxFor the time I worked at UTI Logistics, I was selected for specific duties to include (un)loaded trucks for shipping and was trained to review contents against invoices for accuracy. ● Performed vehicle and machine safety inspections and complied with OSHA standards as well as company policies. ● Managed inventory and complied with established controls; kept records, documentation, and invoices for reconciliation.
Raphael Clement Skills
Frequently Asked Questions about Raphael Clement
What company does Raphael Clement work for?
Raphael Clement works for Durham Volkswagen
What is Raphael Clement's role at the current company?
Raphael Clement's current role is Parts and Service Operations Strategist.
What is Raphael Clement's email address?
Raphael Clement's email address is rj****@****aol.com
What is Raphael Clement's direct phone number?
Raphael Clement's direct phone number is +191981*****
What skills is Raphael Clement known for?
Raphael Clement has skills like Microsoft Office, Automotive, Customer Service, Microsoft Word, Training, Team Building, Inventory Management, Project Management, Automotive Engineering, Sales, Vehicles, Management.
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Raphael Clement
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Raphaël Clément
Greater Toulon Metropolitan Area -
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