Raphi Enderle Email & Phone Number

Zurich, Switzerland

Winterthur

Bern, Berne, Switzerland

- Heading national rollout- Strategic scaling projects across all teams (Tech & Product, Operations, Sales & Marketing)- Building (key) account management from scratch- Heading systems integrations across all internall system incl. CRM introduction to all untis

Zurich, Switzerland

- Heading the customer success team with their CSM's and Onboarding Team globally (6+ people, located across 3 countries)- Leading and plan all CSM and Onboarding resources for 50+ projects globally- Heading the Solutions Architect's Team (5 people across 3 countries)- Account Excellence, Account Growth, Strategic Tech Development- Managing complex IT projects with multiple (API-based) integrations - Coordination of different 3rd parties (Delivery Aggregators, POS Providers, Payment & CRM vendors)- Developing scalable processes to ensure growth both for the company and the customer base- Leadership development for team leads

Zurich, Switzerland

- Leading a team of 3 professional Implementation Specialists (across Serbia and Switzerland)- Responsibility for rolling out large restaurant chains- Advise customers in setting up their digital strategy- Coordination of different stakeholders for implementation of hard- and software- Develop internal processes for communication and coordination between development-, sales- and technical team- Customer Success Management with large key accounts ($1M+)

Zurich, Switzerland

- Managing all in- and outbound acquisition of restaurant brands in Switzerland and Germany- Developing overall process within a newly founded start up

Winterthur

Sector Catering:- Developing and defining processes and structures for the newly founded sector catering- Cold acquisition of new business and private customers for events, caterings and banquets- Developing offerings, creating and managing contracts for all catering customers- Customer relationship management- Operational responsibility for large events (500+ guests / 40+ staff) Restaurant Group:- Administrational support for all restaurants (7 restaurant across whole Switzerland)- Overseeing all marketing activities- Website content responsibility

Schaffhausen, Switzerland

- Restaurant Operations- Staff planning- Banqueting/Events- Out of House Caterings

Schaffhausen, Switzerland

Plan and execute restaurant opening "Wirtschaft zur Beckenburg"- Service Staff- Backoffice support

London, Großbritannien

- Check in/out guests- Rooming of all arrivals- Guest Complaint Management- Billing- Guest Correspondence

Zurich, Switzerland

- Restaurant staff- Service high-end guests

Winterthur, Zurich, Switzerland

- Entremetier- Garde Manger- Patisserie- Saucier

Winterthur, Zurich, Switzerland

- Restaurant Service- Creating and serving drinks

St Moritz, Graubünden, Switzerland

- A la Carte Service- Room Service

Bern Und Umgebung, Schweiz

Winterthur Und Umgebung, Schweiz

Dipl. Hotelier/Restaurateur Hf, Hospitality Management

Der Bildungsgang besticht durch den unmittelbaren Praxisbezug in den einzelnen Semestern und die anschliessenden Praktikas.

Kaufmann - Erweiterte Grundbildung, Lehrabschluss, 4.9