Raphael Greco Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Responsible for the entire electronic trading table, technological infrastructure, payment mat, asset custody, registration, operations, due diligence processes, customer success and customer experience.•Structuring the operations department resulting in agile payments within 2 minutes. • Implementation of control systems for monitoring Operations, Wallets, Collection and Technology.• Reduction of infrastructure costs through exchange of solutions and renegotiation of contracts… Show more Responsible for the entire electronic trading table, technological infrastructure, payment mat, asset custody, registration, operations, due diligence processes, customer success and customer experience.•Structuring the operations department resulting in agile payments within 2 minutes. • Implementation of control systems for monitoring Operations, Wallets, Collection and Technology.• Reduction of infrastructure costs through exchange of solutions and renegotiation of contracts. • Implementation of effective working methods as an operationalization treadmill, which resulted in a decrease in errors close to zero. • Implementation of management reports in order to show clarity about the results of each area about my management. • Implementation of cash outflow accounting systems, aiming clarity in results and assistance in the reduction of balance sheet closing period from 2 months to 20 working days. • Definition and elaboration of standards, processes, policies and procedures of technology, registration, operations and customer successionaiming clarity and transparency. • Participation in an audit process, making significant changes such as control of information leakage and service to regulatory agencies. • Adequacy of technology to business, aiming to improve communication with Israel and internal processes and products. • Implementation of connectivity solutions such as Fortigate, Vmware, Issabel, HubSpot and Aircall, enabling exponential growth of the company. • Implementation of quality systems, improving delivery of results to the board. •Responsible for training on onboarding, CS, Registration and Operations. Show less

São Paulo E Região, Brasil

Structuring the technology department resulting in better care, support and monitoring for all branches of Brazil.Responsible for team support operating systems of technology platforms, infrastructure, networks and HelpDesk, responsible for managing IT policies and adequacy of systems audits (BSM / Bacem / CETIP).Deployment, management and administration clients via electronic trading.Cost reduction by 30% by renegotiating contracts and exchange providers.management… Show more Structuring the technology department resulting in better care, support and monitoring for all branches of Brazil.Responsible for team support operating systems of technology platforms, infrastructure, networks and HelpDesk, responsible for managing IT policies and adequacy of systems audits (BSM / Bacem / CETIP).Deployment, management and administration clients via electronic trading.Cost reduction by 30% by renegotiating contracts and exchange providers.management reports for project implementation monitoring, control and reduction of costs, monitoring technology area, status of projects and occurred problems caused by equipment failures or links detailing the financial losses.Launch of new products such as EMSX, Tradebook, Sungard, Extol, ATG and homebroker, obtaining the following results: gross monthly income of 35%project development, providing improvement in security controls such as; systems intrusion alerts, security policies and segregation of duties.Significant increase in CPD productivity, making virtualization and detailed organization of the entire infrastructure.Structuring and implementation support electronic trading area using work tools to measure and alert operational risks of trading.Deployment and management of networks and creation of assets redundant sites, resulting in better system performance.Deployment, management and administration SPB (Brazilian Payment System)Brazilian Payments System (SPB) consists of the entities, systems and procedures related to the clearing and settlement of funds transfer, foreign currency operations, financial assets, and securities transactions.Extinguishing confidential information leaks of the company, implementing controls such as (pen drive lock, cds and any mobile devices, control email's flow, phone records and monitoring sites through firewall. Show less

Rua Surubim

Preparation and management of the Business Continuity Plan Brokerage Brazil Plural.technician responsible for IT staff (Infrastructure, Networks and HelpDesk) of Flow Corretora.Management definition process, purchase, migration and deployment solutions for trade and pós trade.Responsible for the management and implementation of the following projects: New Infrastructure HFT, segregation of trade networks and postrade, migration sites, construction of the DPC, firewall… Show more Preparation and management of the Business Continuity Plan Brokerage Brazil Plural.technician responsible for IT staff (Infrastructure, Networks and HelpDesk) of Flow Corretora.Management definition process, purchase, migration and deployment solutions for trade and pós trade.Responsible for the management and implementation of the following projects: New Infrastructure HFT, segregation of trade networks and postrade, migration sites, construction of the DPC, firewall clustering, Contingency, Backup Structure, Remote Sites ..Creating and managing IT policies for adequacy of systems and procedures the requirements of BSM.Responsible for infrastructure vital applications (Arista, Cisco, Fortigate, Vmware, DNS, DHCP, Exchange, Symantec Backup AntVirus, Links, Internet, Barracuda, Proxy, Windows Server, Linux Server, OpenVMS Server, Etrali, Central Avaya, Bloomberg, Reuters, RCB, RTM, Sisbex, GTS, Mega, BovespaFix, Fidessa, Cluster, NLB, Hyper-V, Microsoft TMG)Technical Manager in the execution of orders of the operating desk.Collecting logs and analysis and preparation of technical reports threatsResponsible for the implementation, management and customer management systems in (EMSX, Tradebook, RoboTrader, Extol, homebroker, Fidessa, GL, Pat System)Preparation of technical and commercial proposals for clients.environmental monitoring using tools (OpManager, SysAid, Nagios, TCPDump, Snort, and Sniffer Wireshark)Development and network administration scripts in Linux shell (Backup, Monitoring and Alerts)Development of projects in Visio.Customer and incident updates the 3rd level and troubleshootings complex problems.Google Tradutor para empresas:Google Toolkit de tradução para appsTradutor de sitesGlobal Market Finder Show less

Customer Service (phone and email)Opening ticketsAdministration tickes Progress update by the clientPositioning collection areas / customersPreparation of GMUDDocumentation UpdateInstallation systems, internal versions installationVersions of delivery to customers and monitoring / guidance on installationScripting in Database

Customer Service (phone and email)Opening ticketsAdministration tickes Progress update by the clientPositioning collection areas / customersPreparation of GMUDDocumentation UpdateInstallation systems, internal versions installationVersions of delivery to customers and monitoring / guidance on installationScripting in Database

Logistics, Materials, And Supply Chain Management

Bachelor Of Theology Science

Mba Em Gestão Empresarial, Gestão Empresarial

Bachelor Of Science In Information Systems, Administration, System Information & Technology