Raphael John Email & Phone Number

Rbc Financial (Caribbean) Limited

•Performed advisory services procedures including client interviews, problem analysis, and advanced fact gathering.•Assisted the Data Output Manager by planning and directing daily work, informed supervisors of the status, and managed staff performance. •Audits - Reviewed gaps, designed and implemented processes for Operations Team.•Scheduled production jobs to ensure production runs are produced on time.•Acted as change agent for the Processing Operation Team. •Implemented controls that ensured goals of internal/external audits were met.•Maintained a thorough understanding of Core Banking system and gained the technical capabilities that were effective in supporting both the Processing Operations and the Data Output Department.

Rbc Financial (Caribbean) Limited

.•Led daily operations - Engaged Data Output staff and Operations staff to work cross-functionally towards achieving corporate goals and success of the organization’s initiatives, whilst resolving day to day issues and challenges.•Ensured that the correct controls were in place in both departments.•Collaborated with Customer Support team whilst maintaining and building a positive client relationship.•Managed records and provided information to customers and management with regard to delivery dates, schedules and operating problems.•Ensured service delivery to clients, stock management & controls were maintained.•Reviewed and tweaked processes to improve delivery and accountability. •Worked with external partner (consultants, vendors) and internal resources (accounts, technology support) to produce timely and accurate reports.•Directed staff scheduling, time off requests and overtime.•Ensured that all staff had the resources and information to perform their functions

Loaded peripheral equipment with selected materials for operating runs and supervised the loading of peripheral equipment by Junior Console Operators.Helped programmers and systems analysts test and debug new programs. Supervised and trained Junior Console Operators. Monitored the computer system for failures and errors. Debugged program error messages.Supervised the operation of computer systems, including coordinating and scheduling the use of computer terminals which ensured efficient usage.

Notified supervisor and computer maintenance technicians of equipment malfunctions.Interfaced with the bank information system by entering commands via computer terminal.Activated controls on computer terminal and configured peripheral equipment.Answered telephone calls and assisted end users in resolving problems. Retrieved, separated and sorted program output as needed and sent data to specified users. Recorded information such as computer operating time, problems that occurred, and actions taken.

Master, Business Administration

Bachelors Of Science (Honours), Management Information Systems, General