Raphael John Email & Phone Number

• Perform client interviews, problem analysis, and advance fact gathering.• Assist the Manager by planning and directing daily work, inform supervisors of the status.• Perform Audits by reviewing gaps and threats, design and implement controls that ensure goals of the Operations Team.• Schedule production jobs to ensure production runs are produced on time.•Maintained a thorough understanding of Core Banking system and gained the technical capabilities that were effective in supporting both the Processing Operations and the Data Output Department.

Trinidad And Tobago

• Led daily operations - Engaged Data Output staff and Operations staff to work cross-functionally towards achieving corporate goals and success of the organization’s initiatives, whilst resolving day to day issues and challenges.• Ensured that the correct controls were in place in both departments.• Collaborated with Customer Support team whilst maintaining and building a positive client relationship.• Managed records and provided information to customers and management with regard to delivery dates, schedules and operating problems.• Ensured service delivery to clients, stock management & controls were maintained.• Reviewed and tweaked processes to improve delivery and accountability. • Worked with external partner (consultants, vendors) and internal resources (accounts, technology support) to produce timely and accurate reports.• Directed staff scheduling, time off requests and overtime.• Ensured that all staff had the resources and information to perform their functions

Port Of Spain

• Completed a training program conducted within PTSC’s Mechanical Engineering and Electrical & Electronic Engineering, departmental workshops and laboratories.• Became proficient in the application and use of a wide range of machine tools including, but not restricted to, conventional and CNC turning and milling, grinding and drilling.• Fitting and assembly skills including the use of hand tools and marking out.• Welding, fabrication, brazing, soldering and other jointing processes.• Performed measurement and inspection techniques using a variety of metrology equipment.• Performed tasks and duties as directed by the Department Technical Manager / Supervisor.