Raphael Santos Email & Phone Number

São Paulo, São Paulo, Brazil

Administrator responsible for the process of implementation, supportand improvement of customers with Fortinet environments, emphasison products: FortiGate, FortiAnalyzer, FortiManager and FortiClientEMS.Technical support for pre-sales and post-sales teams (technicalsupport), POC (Proof of Concept).Planning, study, mapping and execution of projects with Fortinetsolutions.Training of the NOC (Network Operations Center) team, in the format ofa Workshop (theoretical and practical part). So that the team can carryout events related to Fortinet solutions.

Uberlândia, Minas Gerais, Brazil

Responsible for providing solutions for planning and executingimprovements in FortiGate environments of more than 3000 devices(including international customers). With different types of FortiGatefirewall topologies and models (entry level, mid range and high end).Solid experience in the complete management of critical and complexFortiGate environments.Administration and periodic review of the entire FortiGate scope,evaluating and suggesting following the best practices recommendedby the vendor.Network operations for centralized management comprising theFortinet Security Fabric, FortiManager.Vulnerability analysis using the Nessus tool, Tenable.io.Anti-DDoS, mitigation of DDoS (distributed denial of service) attacks onthe Netscout Arbor platform.End-to-end monitoring of Service Orders and Incidents, identifying andresolving their root cause so that they do not end up becoming aproblem.Knowledge of LGPD (General Personal Data Protection Law, Lawnumber 13,709/2018)

Uberlândia, Minas Gerais, Brazil

Support for customers who have FortiGate devices. Handling ServiceOrders and Incidents in accordance with the contracted SLA. Observingpoints of improvement to optimize the environment, dealing withcritical and complex demands.

Uberlândia, Minas Gerais, Brazil

Support for customers who have FortiGate devices. Handling ServiceOrders and Incidents in accordance with the contracted SLA.

Uberlândia, Minas Gerais, Brazil

I worked as an operations analyst at the NOC (Network OperationsCenter), monitoring (via Zabbix) Internet Link and MPLS VPN clients.Providing assistance in configuring Service Schedules and handlingIncidents. Accessing customer equipment, such as CPE (CustomerPremises Equipment) and PE (Provider Edge) from different vendors(Cisco, Juniper, Digistar and AudioCodes). It also monitored the DWDM(Dense Wavelength Division Multiplexing) of B3 S.A. - BRASIL. BOLSA.BALCÃO - BM & F.

Uberlândia, Minas Gerais, Brazil

Telephone support for customers with broadband internet (ADSL,VDSL, HFC and GPON). Performing configurations on the modem andits platforms (FiberHome, Huawei, Calix, Dasan Zhone). In addition toproviding assistance with requests and incidents generated.