Raphaela De Sousa Silva Email & Phone Number

SAP Signavio Services

Cloud Service Processes

Customer Service Transformation

Global Business Operations

Walldorf

As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. I provided support to the IM&C team in everyday task like content creation, one pagers, presentations, etc. I update and support content updates on Team collaboration platform like SAP JAM, etc. And I also provided support to the Leadership Team.

São Paulo Area, Brazil

Key Account Management. Purchase of materials and services (price, quality, delivery and payment management). Negotiation, planning and organization of offers. Development of new suppliers. Control of stocks. Daily monitoring of deliveries and status Messages.

São Paulo Area, Brazil

Termomecanica, which is one of Brazil’s largest private industrial companies, is a leader in the transforming non-ferrous metals sector. With a high level of capital and shareholders’ equity, thanks to continuing modernization and expansion programs, in line with its traditional strategy of reinvesting profits.I performed the following tasks: Data management and documentation; Indication of the production quantity per machine, stocks of raw materials, supplier and ordering relationship, machine downtime, maintenance and repair; Board presentation of production improvements; Updating of work instructions, in accordance with the ISO 9001 Standards; Assistance in the implementation of the project "Ergonomics and health at work".

Master Of Business Administration - Mba, Engineering/Industrial Management

Technology In Management Process

Incomplete Bachelor'S Degree, Industrial Engineering