Raphael Castro Email & Phone Number

Lighthouse Point, Florida, United States

* Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.* Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.* Serve as part of a team focused on improving lives and communities.

Boca Raton, Florida, United States

• Build and maintain strong relationships with clients, understanding their objectives and challenges.• Provide regular reports to management on project status, revenue forecasts, and other key metrics.• Provide strategic, transformative solutions to add value and grow the business.• Lead process-improvement initiatives that deliver financial sales targets.• Create an environment which delivers excellent service to clients; driving operations to consistently meet or exceed all… Show more • Build and maintain strong relationships with clients, understanding their objectives and challenges.• Provide regular reports to management on project status, revenue forecasts, and other key metrics.• Provide strategic, transformative solutions to add value and grow the business.• Lead process-improvement initiatives that deliver financial sales targets.• Create an environment which delivers excellent service to clients; driving operations to consistently meet or exceed all financial and non-financial KPIs. Show less

Boca Raton, Florida, United States

Licensed Mortgage Loan Officer focused on delivering an exceptional client experience while helping clients secure home lending solutions.

Miami/Fort Lauderdale Area

• Knowledge of human resource management related to recruitment, selection, training, development, motivation, retention and separation • Develop rapport, trust and open communication that enhanced the growth and job performance of personnel• Skilled in negotiating using compromise, persuasion, rationale and diplomacy to arrive at satisfactory conclusions• Successfully manage a fiscal budget• Implement operations control of several financial center locations becoming operations… Show more • Knowledge of human resource management related to recruitment, selection, training, development, motivation, retention and separation • Develop rapport, trust and open communication that enhanced the growth and job performance of personnel• Skilled in negotiating using compromise, persuasion, rationale and diplomacy to arrive at satisfactory conclusions• Successfully manage a fiscal budget• Implement operations control of several financial center locations becoming operations lead within the Florida market• Strong attention to detail, highly organized and effective prioritization skills to complete activities consistent with expected deadlines and goals• Create a team with a keen focus on delivering exceptional customer service• Grow deposit balances to 300 million dollars within the first 3 years of launch Show less

South Florida

• Developed a loan portfolio consisting of business and mortgage loans exceeding $30 million dollars in the first year of launching a Chase Private Client De-Novo location in Delray Beach, FL. in 2013.• Strong utilization of P&L metric review to incrementally grow sales revenue and profitability.• District Management experience overseeing multiple banking centers in the New Jersey and Florida markets.• Consistent application of strong internal controls achieving operational… Show more • Developed a loan portfolio consisting of business and mortgage loans exceeding $30 million dollars in the first year of launching a Chase Private Client De-Novo location in Delray Beach, FL. in 2013.• Strong utilization of P&L metric review to incrementally grow sales revenue and profitability.• District Management experience overseeing multiple banking centers in the New Jersey and Florida markets.• Consistent application of strong internal controls achieving operational integrity and ultimately leading several locations through outstanding audit results within the Florida market.• Received Market Director public recognition in 2015 for diligently and consistently excelling in the areas of customer satisfaction, technology adoption by clients, people development and profitability growth. Show less

Northern New Jersey

Licensed Real Estate Agent

Greater New York City Area

Portfolio Assistant Latin America Private Bank

Greater New York City Area

Global Asset Management compliance officer

Greater New York City Area

Daily pricing and balancing of Institutional Funds.

Bachelor’S Degree, Economics

Associate Of Arts And Sciences - Aas, Hotel, Motel, And Restaurant Management