• IT Project Manager with extensive experience.• Successfully support over 50 professionals in diverse projects.• Manage complex, high-stakes international projects for Lenovo (China & other countries),• Lead the deployment of HW Diagnostics software now in over 40 million Lenovo customer devices across 500+ types of family equipment globally.• Proven ability to manage cross-functional teams for timely and quality delivery.• Detail-oriented with a strategic mindset for driving innovation and efficiency.• Proficient in using Jira for project tracking and agile management.• Experienced in utilizing Confluence for documentation and team collaboration.• Strong advocate and practitioner of Scrum methodology for iterative development.• Skilled in finance management to ensure projects stay within budget.• Proficient in risks management to mitigate project uncertainties effectively.• Experienced in program management to align projects with business strategy.• Adept at rolling out applications end-to-end, ensuring seamless deployment.• Coordinate R&D activities to foster innovation and continuous improvement.• Ensure project deliveries meet deadline expectations consistently.• Collaborate closely with SW Development Coordinators, SW Architects (Cybersec & DevOps), Researchers, Developers, and Quality teams.• Proficient in product management, liaising with customer product owners to align project goals with customer needs.• Passionate about creating collaborative and dynamic work environments.• Combine technical expertise with strong leadership to drive team success.• Dedicated to exceeding client expectations and achieving business goals.

• Spearheaded IT infrastructure and EUC initiatives across Latin America, ensuring team readiness.• Led local projects as Project Manager, achieving goals within scope, budget, and timeline.• Played a significant role in global IT projects, particularly in infrastructure and software development.• Skilled in MS Project, Clarizen, Azure DevOps, Jira, and Confluence for streamlined project management and collaboration.• Supported budget creation and maintenance, aligning financial resources with organizational objectives.• Proficient in IT Service Management processes, including Ticket, Problem, Risk, and Change Management, CMDB, and CI.• Possess familiarity with ServiceNow for efficient IT service delivery, alongside knowledge in other facilitating applications.• Proficient in finance applications, ensuring compliance with Brazilian government regulations through accurate reporting.• Experienced in supporting AS/400 and SAP ERP systems, ensuring system reliability from implementation to ongoing maintenance.• Knowledgeable in Cloud Computing technologies, particularly VMware and Azure platforms, driving innovation and scalability.• Managed telecom and IT outsourcing contracts, overseeing procurement to meet organizational needs.• Provided expert support and troubleshooting for hardware and software issues, ensuring seamless operations.• Proactively identified opportunities to enhance IT processes, driving efficiency and effectiveness.• Conducted basic training sessions for users on local systems, fostering adoption and proficiency.• Possess in-depth knowledge of MS Windows environments, optimizing system performance and user experience.• Served as an ISO 9001 internal auditor, ensuring adherence to quality management standards and continuous improvement.

• IT EUC Support• Provide technical support for Windows clients, servers, MS Office, and Active Directory.• Assist in PC replacements with minimal user disruption.• Support SAP label and printing functions.• Post IT invoices to finance.• Maintain backup systems (Arcserve, Symantec, etc.).• Support Siemens-Unify telecom systems.• Troubleshoot network issues in a Cisco environment.• Manage ITSM ticketing and hardware inventory.• Maintain and update the local intranet.

• IT End-User Support Services, offering timely assistance and troubleshooting solutions.