Raphael Favier Email & Phone Number

Helsinki, FI

Helsinki, FI

Helsinki, Southern Finland, Finland

Acting as a point of contact for several clients. Helping them to define their roadmap and vision as well as ensuring that implemented solutions will bring the expected value (e.g. KPIs monitoring, change management, etc.). Pro-active ideation and communication with customers, demo and new solutions proposal, sharing of industry’s trends and best practices.

Finland

- Service Cloud Consultancy - Retail - 4 monthsAnalysed and managed the documentation of requirements for a French client operating in Finland. The scope of the project included Case management, Chat, and Lightning Knowledge. - Sales Cloud renewal - Patent and Intellectual Property - 3 monthsManaged the lightning migration for one of our clients in.

Finland

Worked for a customer in telecom industry where I managed the backend integration with a large French operator. This integration made it possible for our customer to exchange documents like purchase orders and invoices via EDI (Electronic Data Interchange). By doing so, the level of resources needed to process purchase orders was reduced.

Finland

Completed on-time the replacement of an obsolete Digital Asset Management platform with a new cloud-based solution. Refined all business requirements and acted as a product owner for the development team. By streamlining processes, the productivity of marketers was significantly improved as we removed several pain points. Also headed the testing and.

Finland

Headed a team of 14 persons responsible for several Marketing IT solutions including a Digital Asset Management platform and an Email / SMS solution used by our Marketing and Sales CRM team.Digital Asset Management >> Consolidated a fragmented landscape of 5 separate platforms into one leading to 1 million euros running cost savings per year for the.

Finland

Nokia built a global online sales solution for the supply of mobile telephones, accessories and operator subscriptions. The in-house commerce channel got deployed for 9 countries using IBM WebSphere Commerce.Led the Program Management Office (PMO). Managed numerous senior stakeholders, often with conflicting interests, ideas and priorities. Succeeded to.

Finland

Envisioned and brought to life the care preparation for different Nokia services (Music Store, Maps, and Games) and for various channels: online, call centres, point of repairs, and retails stores. Achieved a contact rate of less than 2% in call centres. Conceived a tool to transfer service licenses (used for replacement devices) as well as a solution to.

Finland

The B2B Common Commerce Engine application was the ordering tool for Nokia’s operators with 15 000 orders per month representing almost the total sales of Nokia at the time.Worked as a developer for one year and implemented the shopping cart. At a later stage, moved to a service manager role and handled the scope, budget, and resource planning for the.

Information Technology

- Developed several applications (including design, back-end and front-end development)- Analysed and documented change requests

Subjects: Digital Electronics, DC circuits, Electric Circuits and Measurements, Electronics, C language

Le Puy-en-Velay

Maintenance of electronic devices

Mba, Major In Finance

Final thesis at Nokia MP: Analysis of Nokia’s marketing strategy in Brazil Major in Finance with GPA of 3.61/4

Bachelor Of Engineering (B.E.), Industrial Business And Management

- Six months studies at the University of Sydney (Australia) - Work placement at NGEE ANN Polytechnic (Singapore) in writing portions of.

Iut, Electrical Engineering And Computer Science

- Work placement at the University of Paisley (Scotland) for 3 months in modulation and demodulation of radio signals