Raphael Ferreira Email & Phone Number

São Paulo, Brasil

Brazil

● Assistance in the company’s growth by educating the ecosystem, customers and future customers (prospects), through practical training, technical evaluations and continuous interaction, aiming at compliance at all levels;● Active participation as the sales team partner, helping to qualify and close business opportunities, providing insights and solutions tailored to the specific customer needs;● In charge of establishing communication between customers and product management and engineering teams, transmitting customer feedback, demands and suggestions to drive the development and continuous improvement of products and solutions;● Responsible for listening carefully to the prospects and customer needs, formulating the right questions to extract relevant information and translating this information into effective solutions with Grafana Labs technology;● Interface between Grafana Labs engineering, customers and the sales team, facilitating communication and ensuring effective collaboration at all levels;● Lectures, sales and product presentations, webinars, technical defenses, response to requests for proposals (RFPs), participation in events and meetups, promoting the visibility of the company and its solutions in various contexts and platforms;● Interaction with customers at all hierarchical levels, from top executives to analysts, adapting the approach and communication according to the needs and expectations of each target audience;● Preparation of management reports, monitoring of performance indicators and provision of subsidies to support strategic decision-making.Main results: LATAM quota achievement of 114%.

São Paulo, Brazil

● Working with pre-sales focused on new customers, pipeline and channel generation, identifying business opportunities and promoting products and services to various prospects and customers;● Assistance in the partners management, as well as training and development of high performance team, monitoring and directing activities, to contribute to an objective work aligned with the business strategy; ● Preparation of management reports and monitoring of POVs, presenting results to the team involved.Main results: (1) LGPD-focused masking across multiple clients and data virtualization. (2) Responsible for expanding the customer base, adding new customers and increasing brand awareness, strengthening the company's reach and presence in the market.

São Paulo, Sp, Brasil

● Assistance in the development and articulation of customized value propositions for customers, highlighting the exclusive and differentiated benefits of the solutions offered by the company;● Responsible for the evaluation and design of technical solution architectures, ensuring that they meet the specific customer requirements and offer the best performance combination, scalability and cost, mainly with a focus on business value;● Active participation in the creation and delivery of persuasive and engaging sales presentations, effectively communicating the features, benefits and added value of the products or services offered;● An essential part of complex sales cycles, involving multiple stakeholders and influencers, ensuring compliance at all levels; ● Close collaboration with engineering and product teams to understand customers' technical needs and ensure delivery of solutions that meet specific requirements;● Conducting technical and practical product demonstrations, highlighting key features and functionalities, showing the value in solving specific customer problems.Main results: Achieved total revenues of $2.23 billion, representing a decrease of 5% compared to the previous year.

São Paulo, São Paulo, Brazil

● Assistance in the development and articulation of customized value propositions for customers, highlighting the exclusive and differentiated benefits of the solutions offered by the company;● Responsible for the evaluation and design of technical solution architectures, ensuring that they meet the specific customer requirements and offer the best performance combination, scalability and cost, mainly with a focus on business value;● Active participation in the creation and delivery of persuasive and engaging sales presentations, effectively communicating the features, benefits and added value of the products or services offered;● An essential part of complex sales cycles, involving multiple stakeholders and influencers, ensuring compliance at all levels; ● Close collaboration with engineering and product teams to understand customers' technical needs and ensure delivery of solutions that meet specific requirements;● Conducting technical and practical product demonstrations, highlighting key features and functionalities, showing the value in solving specific customer problems.Main results: Achieved total revenues of $2.23 billion, representing a decrease of 5% compared to the previous year.

● Responsible for developing proposals, negotiations and creating persuasive and customized arguments that highlight the products or services unique benefits, adapting them to the specific clients’ needs;● Active participation in the design of tailor-made technical solutions, ensuring seamless integration with the client's existing systems and an optimized infrastructure;● Essential part of complex sales processes, dealing with multiple stakeholders and conducting strategic negotiations to reach beneficial agreements for all parties; ● Collaboration with technical teams to understand customer needs and propose innovative solutions aligned with the capabilities of the products or services offered;● In charge of demonstrating products and services, highlighting their benefits and showing how they can solve customers' specific problems.Main results: LATAM marketexpansion, reaching Mexico and other countries, driving sales growth and attracting more than 40 customers, totaling a turnover of more than 5 million dollars in 3 years.

São Paulo Area, Brazil

● Responsible for delivering a wide range of Guardian services for Compuware's APM technology, managing projects and collaborating with consultant teams, solution architects and delivery consultants to drive delivery success and ensure customer satisfaction; ● In charge of establishing solid relationships with sales and customers to understand business and technical requirements, developing delivery proposals, Statement of Work (SOW) contracts and project charters that ensure effective execution and aligned with customer expectations;● Supervision of a 11 employees team and revenue management of more than 1.5 million BRL in maintenance, ensuring an efficient management that aims to contribute positively;● Developing and implementing effective Guardian strategies to improve operational efficiency, maximize customer satisfaction, and strengthen long-term customer relationships;● Driving initiatives to ensure ongoing customer satisfaction, identifying areas for improvement and implementing proactive solutions to meet evolving customer needs and expectations;● Preparation of reports and monitoring of area indicators, in to analyze possible strategies and their decision making.Main results: Participation in a Trainee Program in DETROIT-MI, being promoted to the position of operations manager.

● Responsible for facilitating workshops and training sessions for customers, providing expert guidance and knowledge transfer on the Dynatrace solutions’ use and benefits;● Providing assistance in managing issues, identifying and resolving issues in a timely manner to ensure the applications’ optimal stability and performance.● Proactive monitoring of infrastructure resources, ensuring the availability and efficiency of IT systems to meet customers' operational needs;● Active participation in the optimization and continuous operation of Compuware technology, ensuring its effectiveness and relevance in constantly evolving IT environments;● Support in user accessibility, ensuring that applications are accessible and usable by all users, regardless of their capabilities;● Conducting continuous mentoring and knowledge transfer to customers, enabling them to manage and operate their Dynatrace solutions independently;● Collaboration in the web application performance analysis with key competitors, providing insights into the customers’ competitive position in the digital market;● Providing educational and training services tailored to meet customers' specific needs, ensuring a deep understanding of Dynatrace solutions;● Efficient implementation of dashboard, load testing, upgrade, project management and maturity assessment services, ensuring that customers get positive and tangible results from their IT initiatives;● Conducting remote coaching sessions, using virtual communication tools, to ensure that clients are able to fully utilize their Dynatrace solutions and maximize their ROI;● Preparation of management reports, performance indicators and executive presentations to the executive management.Main results: Implementation of Dynatrace solutions, ranging from initial setup to ongoing maintenance, ensuring customers get maximum value from their platforms.

● Application monitoring, ensuring optimal end-user performance;● Provision of specific data on operators’ performance, availability and capacity;● Analysis of service desk trends and tickets, improving proactive monitoring;● Assistance maximizes the value of current investments, freeing the IT team for essential activities.

● Supervision of all security controls to ensure the protection of organizational assets and confidential information;● Development and implementation of security processes, policies and procedures to protect systems and data;● Conducting IT audits to assess compliance with security standards, regulations and best practices;● Identifying areas for improvement in security measures and implementing the necessary changes to improve the security posture;● SOX (Sarbanes-Oxley Act) compliance management for IT, ensuring adherence to regulatory requirements related to financial reporting and data security.

● Proficiency in MS Office, Windows, HTML, JavaScript, Flash MX, DreamWeaver, PHP, Corel Draw, Photoshop and Internet browsing;● Experience in teaching and instruction in the areas of IT and graphic design;● Ability to develop teaching materials and lesson plans adapted to students' needs.

Bachelor’S Degree, Information Systems

Master Of Business Administration - Mba, Could Computing And Network