Raphael Hung Email & Phone Number

Ontario, Canada

assist the IT Department in support and maintenance of in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user support and assistance. Implement the Virtualization project by VMware with 10 VMs. Upgrading 2 x T1 to a DS3 Internet connection to improve performance to network… Show more assist the IT Department in support and maintenance of in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user support and assistance. Implement the Virtualization project by VMware with 10 VMs. Upgrading 2 x T1 to a DS3 Internet connection to improve performance to network connection between US and Mexico. Show less

Mississauga On Canada

Assist the IT Department in support and maintenance of in-house technology equipment and IT assets of all branches. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user including staffs and customers support and assistance.

Conduct training for all staffs including new hires orientation, Sales training, Customer Services Respresentative training. Managed the CS department

International IT Training Service ProviderDiscuss with Marketing and Sales to define and plan the training curriculumManage a team of trainers in Hong Kong as the Headquarter to support Hong Kong and Asia training needs.Maintain the training evaluation system to monitor and measure the customer feed back to improve training content and trainer’s competency.Maintain training course material database, which allow other training centers in Asia to access and use them for customer… Show more International IT Training Service ProviderDiscuss with Marketing and Sales to define and plan the training curriculumManage a team of trainers in Hong Kong as the Headquarter to support Hong Kong and Asia training needs.Maintain the training evaluation system to monitor and measure the customer feed back to improve training content and trainer’s competency.Maintain training course material database, which allow other training centers in Asia to access and use them for customer and employee training.Conduct training for VMS, UNIX, Microsoft Windows, Cisco courses on system, network configuration and system / network management. Show less

Heading a team of Instructors to support the Asia and worldwide training needs.Conduct system and application courses for Customer and Employees in Asia as well as USA and Canada.Manage and support the Individual Learning Center.Manage, planning and deploy facilities for training each week for all scheduled classes.Conduct training for VMS, UNIX, Microsoft Windows courses on system, network configuration and system/network management

Maintain and support the Real Time system to support the Container planning and movement application.Design and implement related in house automation projects.Project management to upgrade the PDP system to VAX/VMS system for the Container application.Assist section manager on section administration and conduct training for employees including programmers and end users

Design and develop the Computer Training Diploma Program, which was recognized by Hong Kong Government in 1983/84.Design and develop the first Computer Center to support College automation application such as student registration, classroom and Instructor / Professor assignment. The Computer Center also supports all computer courses for Business faculty.Conduct computer courses related to commercial application for Business faculty

Certificate, Training Practice And Human Resource Management

Ba, Computer Science