Raphaelle Faucon Email & Phone Number

Montreal, Quebec, Canada

Driving change management initiatives to ensure the successful adoption of Sectra’s enterprise imaging cloud solutions, preparing, equipping, and supporting individuals to achieve optimal success and outcomes for a provincial project.• Collaborate with the Strategic Change Management Advisor to develop and implement a change management strategy for a provincial initiative impacting over 1,000 users.• Create and adapt tools to measure success, evaluate change impacts, monitor project health, and mitigate risks, positioning the change for success.• Represent Sectra at conferences, presenting the provincial initiative and Sectra solution, answering questions, and gathering user insights to inform communication strategy.• Gain in-depth understanding of Sectra solutions through Application Specialist Fundamentals certification and hands-on experience providing Go-Live support to radiologists.

Montreal, Quebec, Canada

Established relationships with cross-functional teams from ICH diagnostic laboratory partners and led the successful implementation, onboarding, adoption and launch of the company precision oncology solutions.• Planned, managed and completed 5 software platform implementation projects in 15 months, resulting in a 200% increase in the customer installed base.• Worked closely with sales and marketing teams across 3 customer accounts to develop a strategic business plan to launch and promote their new product offering, ultimately driving revenue generation.• Consolidated documentation, established a deployment process, and configured an online customer help desk, resulting in a 50% decrease in overall implementation time and improved support efficiency.• Shared customer feedback and needs to internal technical and business development teams to ensure continuous improvement of product and offering.

Montreal, Quebec, Canada

Established relationships with cross-functional teams from Imagia hospital partners, managed the implementation of the company's artificial intelligence platform, and ensured a successful initiation of clinical research projects.• Planned, managed and completed 6 software platform implementation projects in 3 years, enabling secured access to millions of real-world data.• Trained 10+ users on software, analyzed preliminary data, led the collaboration and facilitated the communication between stakeholders, resulting in seamless and efficient transfer of 7 clinical projects to the research team.• Managed 3 clinical research projects all the way to completion, including a 550 000$ project partially funded by the Quebec government, leading to the development of the first version of the company platform.• Developed 3 use cases and communicated customer feedback to internal stakeholders from product development and R&D teams to enhance product capabilities and enable successful project realization.

Granby, Quebec, Canada

Planned and managed Cadens marketing strategy and initiatives, trained customers on the company’s Cadens Colon virtual colonoscopy software and supervised customer support according to ISO 13485 certification.• Enhanced brand awareness, increased leads and promoted sales by launching and managing a new website, developing 5 marketing collaterals and a video and organizing the participation of the company at 12 conferences.• Trained 30+ radiologists on Cadens Colon software, on-site, remotely or at virtual colonoscopy workshops, resulting in increased knowledge and adoption of virtual colonoscopy technology.• Streamlined sales and customer support processes by customizing Salesforce.com to automate quote production, product shipping, customer feedback tracking and complaint reporting.

Valbonne, France

Planned and managed MEDIAN Technologies marketing communication strategy and initiatives.• Increased Median Technologies exposure, leads and networking opportunities by managing the participation of the company at 30+ radiology conferences and performing product presentations and demos during events.• Enhanced brand awareness and promoted sales by developing 20+ marketing collaterals, launching and managing a new website, writing and distributing over 40 press releases.

Valbonne, France

Conducted first clinical studies using MEDIAN Technologies' computer-aided detection software.• Fostered relationships with 5 key opinion leaders in radiology to test MEDIAN software in a clinical setting, leading to the first commercial software release.• Orchestrated 3 clinical studies, leading to 1 poster and 3 scientific presentations.

St-Denis, France

Led MRI Scanner product marketing efforts and supported sales for Paris and North-Eastern France territory.• Performed over 150 product presentations to radiology departments, organized the same number of visits to reference sites or to the factory in Germany, and answered over 50 requests for proposals.• Contributed to the successful launch of a new MRI scanner in France resulting in increased sales and market share by conducting a series of product presentations across the country and developing marketing collaterals adapted to the French market.