Raphaelle Faucon Email & Phone Number

Montreal, Quebec, Canada

• Driving change management initiatives to ensure the successful adoption of Sectra’s enterprise imaging cloud solutions, preparing, equipping, and supporting individuals to achieve optimal success and outcomes for a.
• Collaborate with the Strategic Change Management Advisor to develop and implement a change management strategy for a provincial initiative impacting over 1,000 users.
• Create and adapt tools to measure success, evaluate change impacts, monitor project health, and mitigate risks, positioning the change for success.
• Represent Sectra at conferences, presenting the provincial initiative and Sectra solution, answering questions, and gathering user insights to inform communication strategy.
• Gain in-depth understanding of Sectra solutions through Application Specialist Fundamentals certification and hands-on experience providing Go-Live support to radiologists.

Montreal, Quebec, Canada

• Established relationships with cross-functional teams from ICH diagnostic laboratory partners and led the successful implementation, onboarding, adoption and launch of the company precision oncology solutions.
• Planned, managed and completed 5 software platform implementation projects in 15 months, resulting in a 200% increase in the customer installed base.
• Worked closely with sales and marketing teams across 3 customer accounts to develop a strategic business plan to launch and promote their new product offering, ultimately driving revenue generation.
• Consolidated documentation, established a deployment process, and configured an online customer help desk, resulting in a 50% decrease in overall implementation time and improved support efficiency.
• Shared customer feedback and needs to internal technical and business development teams to ensure continuous improvement of product and offering.

Montreal, Quebec, Canada

• Established relationships with cross-functional teams from Imagia hospital partners, managed the implementation of the company's artificial intelligence platform, and ensured a successful initiation of clinical.
• Planned, managed and completed 6 software platform implementation projects in 3 years, enabling secured access to millions of real-world data.
• Trained 10+ users on software, analyzed preliminary data, led the collaboration and facilitated the communication between stakeholders, resulting in seamless and efficient transfer of 7 clinical projects to the.
• Managed 3 clinical research projects all the way to completion, including a 550 000$ project partially funded by the Quebec government, leading to the development of the first version of the company platform.
• Developed 3 use cases and communicated customer feedback to internal stakeholders from product development and R&D teams to enhance product capabilities and enable successful project realization.

Granby, Quebec, Canada

• Planned and managed Cadens marketing strategy and initiatives, trained customers on the company’s Cadens Colon virtual colonoscopy software and supervised customer support according to ISO 13485 certification.
• Enhanced brand awareness, increased leads and promoted sales by launching and managing a new website, developing 5 marketing collaterals and a video and organizing the participation of the company at 12 conferences.
• Trained 30+ radiologists on Cadens Colon software, on-site, remotely or at virtual colonoscopy workshops, resulting in increased knowledge and adoption of virtual colonoscopy technology.
• Streamlined sales and customer support processes by customizing Salesforce.com to automate quote production, product shipping, customer feedback tracking and complaint reporting.

Valbonne, France

• Planned and managed MEDIAN Technologies marketing communication strategy and initiatives.
• Increased Median Technologies exposure, leads and networking opportunities by managing the participation of the company at 30+ radiology conferences and performing product presentations and demos during events.
• Enhanced brand awareness and promoted sales by developing 20+ marketing collaterals, launching and managing a new website, writing and distributing over 40 press releases.

Valbonne, France

• Conducted first clinical studies using MEDIAN Technologies' computer-aided detection software.
• Fostered relationships with 5 key opinion leaders in radiology to test MEDIAN software in a clinical setting, leading to the first commercial software release.
• Orchestrated 3 clinical studies, leading to 1 poster and 3 scientific presentations.

St-Denis, France

• Led MRI Scanner product marketing efforts and supported sales for Paris and North-Eastern France territory.
• Performed over 150 product presentations to radiology departments, organized the same number of visits to reference sites or to the factory in Germany, and answered over 50 requests for proposals.
• Contributed to the successful launch of a new MRI scanner in France resulting in increased sales and market share by conducting a series of product presentations across the country and developing marketing collaterals.