Tesla Account Manager
J&B Body Works
Mount Vernon, Ny
• Liaise as main point of contact with Tesla customers for all repair work touchpoints and updates.• Track all Tesla vehicle progress through the production line from start to finish, including Estimate, Dissemble, Pull, Bumper/Quick Repairs, Body Structure Repairs, Paint, Denib/Polish, Assemble, Detail, and Delivery.• Follow each Tesla vehicle with the Tesla-mandated GoTime App to ensure that each vehicle’s production time is documented with a required descriptions and photos.• Procure Tesla parts for all incoming repair work, maintain parts inventory, and track backorders.• Responsible for maintaining the shop’s Tesla certification and partnership, including satisfaction of annual training requirements, maintenance of all specialty tools, and adherence to specific manufacturer bodywork guidelines.• Schedule repair work for both Tesla end-customers and multiple Tesla Service Centers.• Generate work orders in CCC for Tesla jobs to enable repair work tracking, and ensure accurate and timely insurance billing. • Perform diagnostics, calibrations, and updates to Tesla vehicles using the factory software application, Toolbox.