Raphael Ng Email & Phone Number

Oversee the day-to-day operations of the Group’s IT Department. Manage a team of IT Professionals and involve in developing long-term strategies for the department.Coordinate, plan and lead IT related activities in the Group as well as develop, support and maintain strong working relationships with Business and Functional Leaders to understand their business strategy, growth drivers, processes and to work with end users/process owners to understand requirements and deliver/promote… Show more Oversee the day-to-day operations of the Group’s IT Department. Manage a team of IT Professionals and involve in developing long-term strategies for the department.Coordinate, plan and lead IT related activities in the Group as well as develop, support and maintain strong working relationships with Business and Functional Leaders to understand their business strategy, growth drivers, processes and to work with end users/process owners to understand requirements and deliver/promote technical solutions as appropriate and to lead the digital transformation. Show less

• Responsible for managing Internal IT assets including scientific IT equipment• Responsible for planning and managing IT budgeting and procurement.• Responsible for the coordination, installation and maintenance of PC/AV software and hardware• Responsible for ensuring proper management of scientific data sets• Providing coordination on IT requirement procurement between end users and vendors.• Liaise with A*STAR HQ for IT related matters, including but not limited to IT… Show more • Responsible for managing Internal IT assets including scientific IT equipment• Responsible for planning and managing IT budgeting and procurement.• Responsible for the coordination, installation and maintenance of PC/AV software and hardware• Responsible for ensuring proper management of scientific data sets• Providing coordination on IT requirement procurement between end users and vendors.• Liaise with A*STAR HQ for IT related matters, including but not limited to IT infrastructure management and maintenance, IT Governance, IT Security, IT Audit, IT Risk Management and etc• Provide internal IT and AV support• To lead SIFBI IT Department• Responsible for any ad hoc IT projects and events• Vendor and People Management Show less

Being in multiple roles, taking in charge of company's whole IT infrastructure and security. Doing from System Integrator & Administrator, Network Integrator, Mail Administrator and headed a small team on technical support for more than 200 end users local and oversea. Having to setup virtual environment and datacenter from scratch to production, maintaining more than 50 servers, configure Cisco Routers, Setup VPN infrastructure for site to site offices. Implementation of companies’… Show more Being in multiple roles, taking in charge of company's whole IT infrastructure and security. Doing from System Integrator & Administrator, Network Integrator, Mail Administrator and headed a small team on technical support for more than 200 end users local and oversea. Having to setup virtual environment and datacenter from scratch to production, maintaining more than 50 servers, configure Cisco Routers, Setup VPN infrastructure for site to site offices. Implementation of companies’ telecommunications, surveillance security, IT security, cybersecurity, and data management. Evaluate new IT solutions for future nextgen improvement. Setup and manage company DRP, BCP, B2B and IT Policies. Coordinate with vendors. 10-20% travelling to regional offices. Show less

To Implement from scratch and monitoring all servers and desktop systems health and traffic, configure DNS, DHCP and Active Directory, Daily systems updates and monthly systems maintenance. Setup company website and maintain company email accounts for staff. Firewall configuration and Monitoring Network Traffic. To coordinate with software solution company on implementing Business Management Systems (Manufacturing). Setting up IT security and policy for the company.

Project 2 – Singapore Town CouncilsTo assist and support 13 Singapore Town Councils individual applications and servers. And also assist 13 town councils individual users, on desktop support. On-site support and also phone/helpdesk support from software to hardware issues. Providing servers monitoring. Also managing antivirus application and monitoring virus signature files update for servers and desktops. Server backup.

Project 1 - Ministry of Trade and Industrial, Department of Statistic.To assist and support government web applications and PDA applications. Assist users and internal operators on desktop support. Maintaining and backup Windows Server 2000 and 2003. Also doing 2nd level technical support.

To assist consumers and corporate customers in troubleshooting internet connection problems and software configuration for connectivity with Pacific Internet server (Dialup, Broadband and Wireless). Keeping customers from being frustrated with their problems and handling complaints from customers.

Implementing and supporting desktops. Setting up network and configuring server for files and printer sharing. Monitoring desktops/servers from virus and spyware issues. Doing disk to disk backup. Implementing and improving better solutions for the system.

Bachelor Of Science (Bsc) Honours, Computer Networks And Security

Specialist Diploma, Information Security & Forensics

Diploma In Information Technology

Gce O Level

Psle