Raphael Teo Email & Phone Number

Singapore

Singapore

Singapore

Utilising deep knowledge of the software to onboard clients and integrate their requirements for customer satisfaction.Developing tools to improve workflow and process efficiency, reducing processing time for client onboarding and quicker turnaround for minor fixes.Collaborating with local and overseas departments to swiftly meet customer demands.Coordinating within the engineering team for regular administrative tasks and meetings, ensuring a clear scope of work and removing workflow obstructions.

Singapore

Reports and presentations to upper management, ensuring the timely delivery of crucial updates via fluent and clear presentations.Created system and process maps for the myriad of procedures and updates within the division for simplification and for identification of enhancements.Architected and implemented a management framework for the use of robotic process automation (RPA) in the division, which provided clarity on the various RPA scripts created and included a detailed contingency and recovery plan.Created an RSA-based assymetrical encryption protocol from scratch in Python, without the use of any imported modules.Spearheaded a government-wide initiative for government procuring entities to directly procure cleaning services from a list of accredited cleaning companies.Managed a team of executives for the administration and audit of the organisation's procurement portal.

Led or assisted in various projects, including the management of multi-million dollar contracts to a smooth completion, drafting action plans for a potential crisis, and planning for future site investigation studies. Created a Microsoft Power Automate flow to save significant man-hours of effort for a daily administrative task.

Handled various administrative and safety-related tasks, and gained valuable on-site experience in the civil engineering industry within the context of a petrochemical refinery.

Developed various administrative skills in areas such as:- Claim verification and database management, to ensure proper and timely financial processes.- Report preparation- Client support, and liaising with training providers to smoothly execute workshops.

Sungei Gedong Camp

Coordinated and oversaw various administrative procedures and training activities, developing management and coordination skills.

Bachelor Of Engineering, Civil Engineering

• Director (Publications), Civil Engineering Club (2016-2017) • House committee, College of Alice and Peter Tan (2016-2017) • Migrant.

Student Exchange, Civil Engineering

Gce 'A' Levels

Activities and Societies: Guitar Ensemble

Gce 'O' Levels

Activities and Societies: National Cadet Corps, Instructor