Raphaël Schaeffer Email & Phone Number

London, Gb

Londres, Angleterre, Royaume-Uni

Londres, Angleterre, Royaume-Uni

Londres, Angleterre, Royaume-Uni

Key projects:- Fairmont Carton House Dublin opening - Fairmont Windsor Park opening - Fairmont Golden Prague opening - The Mondrian London Shoreditch opening - Raffles London opening - Accor Hotels Digital key

London, Royaume-Uni

IT manager for all Accor managed properties (120 hotels) UK & Ireland managing a team of 3 people.

Région De Paris, France

Led a key project across Europe of implementing mobility in Eco and Midscale brands for front office and food & beverage.

London, Royaume-Uni

IT Project Coordinator and support level 2 for all the Accor Hotels London properties.Managed key projects for Accor Hotels in 2017 such as: ➡ Office 365 migration head office & London Hotels Sum up: migration of more than 1500 accounts from Microsoft Exchange to Office 365.Training of the teams. ➡ FOLS Roll-out in Midscale Sum up: Change of the information system in the first Accor owned midscale hotel: Novotel London Heathrow Airport, from Opera PMS to FOLS➡ Oracle Simphony roll-out Sum up: roll-out of Oracle Simphony POS in Midscale properties ➡ Agent Cash POS roll-out Sum up: roll-out of the Agent Cash POS in Midscale/Economy hotels ➡ VisionLine migration Sum up: roll-out of the new VisionLine key system and interfacing with hotel PMS in 3 midscale hotels ➡ Novotel London Canary Wharf Opening - IT implementationSum up: Coordinated the implementation of the IT infrastructure at Novotel London Canary Wharf and the BOKAN restaurant➡ Refresh of the IT infrastructure in 5 Midscale and Luxury properties Sum up: Refresh and redesign of the tools given to hotels for more mobility ➡ Looked after the guest technology roll-out projects in London properties such as: - Deezer roll-outs- Sound system installations - Apple TV roll-out - Meeting & Event - IT implementations➡ Did support level 2 for London properties ➡ Used PRINCE 2 project management with Microsoft Project ➡ Was involved in the implementation of few important projects such as:- MGallery Leicester opening - IT implementation- FOLS mobile roll-out in the UK & Ireland (all Accor owned properties in the UK & Ireland)✓Managed other projects for the London properties such as: ➡ Payment systems roll-out ➡ Staff device roll-out ➡ New point of sales installation ➡ New interfaces implementations (Electronic Data Interchange - EDI)

London, Royaume-Uni

✓Managed several projects for Accor Hotels in 2016 such as:➡ Tablet and corporate Wi-Fi roll-out - 30 hotels Sum up: implementation of a new secured Wi-Fi and new tablets to give to hotels staff more mobility➡ Opera PMS 9 mobile roll-out - 30 hotels Sum up: roll-out of a new information system more tailored to mobile devices➡ Novotel London Canary Wharf opening: IT implementationSum up: corporate systems implementation at Novotel London Canary Wharf➡ Tidy room in midscale hotels - 35 hotelsSum up: Comms room re-organisation and documentation in midscale hotels➡ GM laptop roll-out - 35 hotelsSum up: Laptop roll-out in midscale hotels for all general managers ➡ PCI/DSS (35 hotels)Sum up: Organised the network infrastructure refresh in midscale hotels to improve security and help Accor hotels UK&Ireland to get their 2016 PCI certification.✓Managed more and 250 change requests for Accor Hotels in 2016 such as:➡ New car park systems installation (IT side)➡ Reception refurbishments➡ New PDQs implementation➡ New computers installation➡ New point of sales installation➡ New interfaces implementations (Electronic Data Interchange - EDI)✓Acquired the Prince 2 certification (PRojects IN Controlled Environments):Prince 2 is a method to achieve goals and manage projects effectively used by Accor UK in the scope of the projects roll-out.

Paris

✓Managed the Accor social network AccorLive/AccorLounge rollout ✓Managed the countries intranet migration (from the old platform to the new system introduced by the social network coming)➡ Customized AccorLounge communities to collaborate in projects➡ Realized work loads for each countries migration➡ Coordinated countries IT managers to migrate the contents ➡ Made a report for managers➡ Managed human ressources✓Migrated French intranet contents with Sharepoint 2013 ✓Achieved skills in project management✓Learned the global Accor’s structure and culture✓Created and designed advanced reports with Excel✓Planned meeting with manager to coordinate the intranets migration (with international partners)✓Planned intranets migration and intranets projects- Tools : Excel, Sharepoint, AccorLive, AccorLounge, Boomgar, GANTT and PERT diagrams, XMIND, active directory

✓Assisted AccorLive/AccorLounge (the Accor social network) rollout✓Managed AccorLive’s support through AccorLive-help mailbox✓Achieved Accor intranet projects✓Achieved some process optimization ✓Learned Sharepoint 2013 development for collaborative apps creation✓Learned change management for Accor’s social network rollout-Tools : Excel, Sharepoint, AccorLive, AccorLounge, Boomgar, @book, active directory

Le Pouzin

✓Made the home guest and Restaurant service ✓Managed rooms✓Managed customers on two hotels at the same time ✓Worked in a hotel team✓Developed a software to manage hotel’s duvets cover in JavaScript, PHP and HTML ✓Assist in the implementation of ISO 9001 certification

Rovaltain

✓Did a Study for a touristic information system creation✓Designed a modular architecture for KAPT’s ERP under development✓Achieved Study customer for ERP implementation✓Managed the communication for the online service « Oudormir.mobi » ✓Optimized « Oudormir.mobi » SEO✓Created a training for the software « Open ERP 7»✓Created a software in Python with Django framework approach✓Worked on a CRM module with SalesForce’s software initiation-Tools : Python, MailJet, Omnigraffle, WhereToSleep (administration), Keynote, Prezi

Bourg De Péage

✓Created a software to synchronise a french plant planning program with Google Agenda ✓Wrote a synchronization algorithm✓Learned Windev with Google’s API for Google Agenda✓Studied User needs study✓Modified a database structure for my module implementation to existing software ✓Managed an IBM AS400 server

Master Degree, Information Technology

Licence, Gestion Des Systèmes D'Information, Obtenu

Dut, Informatique, Obtenu