Philippe Rapin Email & Phone Number

Boudry, Ne, Ch

Boudry, Neuchâtel, Switzerland

Boudry, Neuchâtel, Switzerland

As Deputy Customer Service Manager, I led the technical support department, where I focused on ensuring our team provided exceptional customer service and technical expertise to our clients. Through strategic planning and execution, we were able to streamline our support processes and improve our response times, resulting in increased customer satisfaction and loyalty. In addition, I played an important role in driving business development for our digital solutions, working closely with the sales teams to identify new opportunities and drive growth.Subjects covered during this experience:- Responsible of technical support team (15 collaborators)- Managing new customers, ensuring smooth transfert from project to service department- Business Development for digital services

Boudry, Neuchâtel, Switzerland

As Product Manager Digital Services, I defined the product and the commercial approach for machine digitalization. The purpose is to bring the best value to our customers in data analytics and machine learning. It allows our clients to continuously improve their understanding of the different processes and make data-driven decisions to improve quality and efficiency.I led multiple teams across Europe and US as well as InnoSuisse projects with Swiss universities.Subjects covered during this experience:- Product lifecycle management- Agile Development Frameworks (Scrum, Kanban)- Business Development, Marketing

Boudry, Neuchâtel, Switzerland

In addition to my previous responsibilities, I am collaborating with the customer service technical manager for daily-business tasks such as intervention planning, coordination with our sales team, quote estimation and new collaborators mentoring.Defined the needs of our customers and our project team for the digital transformation of our products for Industry 4.0.Responsible for obsolescence projects, I have been able to reduce the installation time from 5 days down to two and to reduce the price by 40%, increasing the customer's adoption of our solution.Subjects covered during this experience (in addition to the ones of the previous experience):- Coordination and planning of obsolescence projects- Customer visit to understand their needs in relation to the Industry 4.0 revolution- Salesforce Admin and Developer

Boudry, Neuchâtel, Switzerland

After my engineering studies, I started working for Mikron in the customer service department. The goals were to support our customers to improve and troubleshoot their production lines onsite or remotely. Coordinated a 500kCHF improvement project on a production line installed with a highly demanding customer which was delivered on time and exceeded the customer's expectations.Subjects covered during this experience:- Working on different Mikron platforms (Siemens S7, .Net, Apigraf, etc.)- Business travel accounting for 40% (mostly in Europe)- Key project coordination between the project team and the customer- Principal responder for critical customers

Fribourg, Fribourg, Switzerland

During this experience, I verified, tested and troubleshooted electrical circuits for aerospace and power supply industry.Subjects covered during this experience:- Test execution and optimization- Troubleshooting documentationThis was a temporary experience during my engineering studies.

Villaz-Saint-Pierre, Fribourg, Switzerland

During this experience, I assembled electrical cabinets for various assembly lines for the solar panel industry.Subjects covered during this experience:- Electrical cabinet wiring- Work chain with optimized processesThis was a temporary experience during my engineering studies.

Avenches, Vaud, Switzerland

During this experience, I have been involved in the assembly and commissioning phase of an important automation line for a French customer. After the commissioning phase, the assembly line was delivered to the customer, and I spent two weeks at the customer's site for the installation and the ramp-up.Subjects covered during this experience:- Working in a small company- Abroad working- Relation with customersThis was a temporary experience before my military service.

Payerne, Vaud, Switzerland

During my apprenticeship at the Swiss Air Force in Payerne, I had the occasion to take my first steps into the professional world. Working in a training and development center, I developed various projects for real applications in various domains linked with the Swiss Air Force. In addition, I had the occasion to make short internships (< 2 months) in different departments such as IT, meteorology, Skyguide, etc.Subjects covered during this experience:- Micro-controllers programmation in assembly or C- Python and Java programming- PCB design and development- Project management (< 10kCHF)

Bachelor’S Degree, Mecatronic And Embedded Electronic, Grade B

Activities and Societies: Summer University in India (field: Signal & Image processing on DSP), Option Marketing & Innovation (field: lean.

Information Technology, 94%

This specialization provides a robust introduction to the key principles and practices of Information Systems Management. The first course.

Artificial Intelligence, 96%

In five courses, you will learn the foundations of Deep Learning, understand how to build neural networks, and learn how to lead.

Artificial Intelligence, 99%

Discover the tools to build scalable AI-powered algorithms in TensorFlow, a popular open-source machine learning framework. In this.

Federal Vocational Baccalaureate (Technical Baccalaureate), Electronics, 4.6

Federal Certificate Of Capacity (Apprenticeship), Electronics, 5.0